Customer Service Apprenticeship

Job description

About EmployerScania is a global company, offering sales and services in more than 100 countries. Scania also offer financial services in many markets, with production units located in Europe, South America and Asia.For more than 120 years Scania has been at the forefront of the automotive industry and today is one of the world's most recognised and respected commercial vehicle brands.From small beginnings in Sweden as a producer of railway rolling stock, Scania has developed into a leading multinational producer of heavy trucks, buses, coaches and engines. The company's products are based upon a highly developed 'modular build' system which enables a wide and diverse range of products to be manufactured from a relatively small number of basic components. This means Scania enjoys unrivalled economies of scale within its production processes, which in turn has resulted in consistent profitability over the years. Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.Scania's success is based on the core values - Customer first, Respect for the individual, Elimination of waste, Determination, Team Spirit and Integrity. They reflect their journey towards a more sustainable future and a role in the ecosystem, as well as their position within TRATON Group. These values will continue to be integral to the way Scania runs, building a global leadership in sustainable transport.Brief overview of the roleRemit are recruiting on behalf of Scania Aberdeen who have a fantastic opportunity for anyone interested in starting a career and gaining a recognised qualification in the Automotive Industry. Our client is looking for an Apprentice Customer Service Administrator, you will be the first-person customers meet, front of house.Position TypeApprenticeshipSalary£9,000 AnnuallyWorking WeekMon - FriPositions availableCustomer Service PractitionerVacancy descriptionThe apprenticeship program allows you to work full time and have the opportunity to earn as you learn. Putting theory into practice within the Automotive Industry environment.Being able to have a conversation with customers in a professional manner is important. You will shadow qualified members of staff so that you are able to learn first-hand how to undertake the role. You will also get the opportunity to assist in activities, once you pass your assessments and progress through the apprenticeship you will be able to start completing tasks on your own.TYPICAL DAYAn Apprentice Customer Service Administrator works directly with customers, performing routine office administrative functions such as scheduling service work to a customer's vehicle using computer database and computerised diary system. They will handle the customer relations and administrative aspects of the service department operationsYou will Deal directly with Customers;Greeting customers and scheduling workCash handling/payments and invoicing - Raising invoices and dealing with payments - Process invoices, paperwork and customer details.Informing customers of any additional repairs requiredAdministrative tasks computer inputGeneral admin dutiesTracking vehicles through the workshop during service and repair workHelp contribute towards the team's daily workload. Maintain, create and change in our databases.Be able to, maintain a high consistent quality of work.Communicate in a confidential, professional and appropriate manner.Continually develop your personal skills and knowledge.Attention to detail is paramount for data input and quality checking of documentsCompleting various documentsGood organisational skillsGood communication skillsRequirements and prospectsSkills RequiredQUALIFICATION / QUALITIESYou must have grades at National 4 or above in English and Maths. Business Management / Computing Science / Admin is also preferred but not essential.Computer knowledgeBe able to work on your own as well as being a team playerA can-do attitude prepared to help in a willing and positive mannerAble to work in a busy office environment.The ability to follow written and verbal instructionsYou will be working towards Modern Apprenticeship SVQ Level 3 in Customer Service. Training will be based within the employer's premises on a one to one basis with your workplace supervisor and a dedicated Assessor.Initial Assessments and interviews will be carried by Remit Ltd.Training to be ProvidedAs a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2On successful completion, you will receive:Level 1 / Level 2 Functional Skills in English & Maths (if required)Level 2 in Customer ServiceFuture ProspectsSKILLS YOU WILL LEARNKnowledge of productsAbility to work well under pressureGood communication skillsUnderstanding of why customer service is importantAble to work well within a team as well as manage your own work load and responsibilitiesOffice systems, administration skills and using bespoke computerised systemsThe ability to gather technical information and relay it in a way that customers can understandThe ability to confidently use Microsoft Office, Excel and Word as well as email packagesBe a strong confident communicatorThe ability to confidently use Microsoft Office, Excel and Word as well as email packages.