Business Development Enquiry Referral and Assessment Manager - Scotland

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Job description

Job Title: Business Development Enquiry Referral and Assessment Manager - Scotland

Position Type: 12 Month FTC (Secondment) / Full-Time

Hours of work: 37.5 Hours per week

Function: Business Development

Reporting to: Business Development Director

Location: Aberdeenshire

Job Summary: The Business Development team is a national team whose role is to ensure Lifeways' growth plans are achieved and that the most appropriate support is given to people coming into our services. The Business Development and Enquiry Referral and Assessment Manager will ensure maximum occupancy and revenue across all Lifeways services by generating enquiries and referrals for people who can use Lifeways services from different enquiry and referral sources and ensuring waiting lists are in place to maintain occupancy when people move out.

They will be the main point of contact for all new enquiries and referrals and manage them effectively and compassionately with the best solution for the individual at the heart of the process and ensure voids are filled efficiently and revenue maximised. They will evaluate Lifeways accommodation and find alternatives where the housing is not suitable including organising transfers to other Lifeways services and working with housing associations and Local Authorities to find / create suitable alternatives.

The nature of the job responsibilities may require some evening and weekend hours. There is a requirement that on occasion you work reasonable additional hours when authorised and as necessitated by the needs of the business.

Key Responsibilities:
* Own develop and drive annual growth plans through business generation within targeted areas for the region.
* Engage with local community groups, connecting with potential enquirers and referrers through online and offline methods. In addition, organise open days for professional stakeholders, potential customers, and their representatives within the community.
* Work collaboratively with others and be a key player in forming and building relationships with a wide variety of stakeholders including families, support groups, LA and commissioners, social workers, care managers, brokers, internal colleagues and other professionals.
* Adopt a dynamic, person-centred approach to the filling of services in partnership with local operational colleagues, the Community Engagement and Development Manager, individuals in need of support, their representatives and external referring partners and ensure a smooth transition for all new service users.
* Proactively generate and identify leads with the CE&D Manager, in partnership with Operational colleagues (Regional Director and Area Managers), Commissioners and Social Workers for potential significant current and new business opportunities and manage a dynamic referrals pathway
* Work with Operational colleagues and external stakeholders lead on the process from assessment to move-in and hand over to Operational colleagues including creating the support proposal and costing to funders (approved by the CE&DM) and completing the BVF for billing.
* Adapt to the changing landscape of the Care Sector through research and analysis. Propose innovative and inclusive models of support by being motivated and driven to ensure the Lifeways brand in Scotland becomes and sustains preferred provider status.
* Manage the successful development of new services working collaboratively with internal and external colleagues and ensure that excellent services are developed and delivered across each defined area and are specific to the needs and requirements of the variety of commissioners and each person who uses the service in conjunction with Area Managers.
* Attend all the Team Scotland meetings and Regional Director meetings as required ensuring the Regional Director and teams are informed of voids, referrals, assessments, move-ins and new service developments.
* Project manage the planning, development, and transition of new services right through to handover to Area Managers and registered Managers in agreed timescales.
* Provide appropriate mentorship with Area Manager to operational staff within new procurement areas, ensuring introductions are made, and relationships developed with external stakeholders.
* Develop, in consultation with the marketing team, Area Managers and Registered Managers, detailed marketing plans and materials for a range of audiences to ensure the effective marketing and promotion of new services and services with voids.
* Source and agree, in conjunction with the property team, housing partners and private landlords, ensuring a continuous property pipeline to meet known and predicted demand.
* Maintain and contribute to a database of customer contacts held on the CRM and use it to manage referrals.
* Contribute to the writing of tenders, and to represent the organisation at tender interviews as required and write formal proposals in response to mini-tender procurement opportunities, spot contracts and individual budget proposals, in collaboration with Regional Director and Area Managers.
* Ensure that data relating to voids, sales targets, referral pipeline, occupancy, and revenue forecasts and KPIs are collated and reported accurately and on time to Regional Director, Area Managers, Finance and the Business Development Director as required.
* Ensure that all services developed are compliant to the associated contract / specification and that purchaser contracts and agreements are in place for all new services and people we support.

Experience, Skills & Qualifications:
* An appropriate professional qualification and/or at least 3 years experience within the care and housing sectors.
* Understanding of business development in a housing and care environment and of working with developers and housing associations
* Knowledge of housing and care legislation and industries
* Good understanding of the Scottish care industry
* Ability to engage, influence and negotiate with different stakeholders
* Excellent communication and presentation skills
* Creative approach to generating new enquiries and referrals from different target audiences
* Person centred approach to delivery of services and an ability to assess individuals seeking a support service
* Finance and budgeting skills relating to costing proposals
* Effective planning and project management skills with an ability to manage a complex workload across a geographical area
* Competent IT skills particularly Excel
* Must hold a full driving licence and have access to a vehicle

At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.

The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.

LWGHO

Contract length: 12 months

Job Types: Full-time, Contract

Salary: Up to £35,000.00 per year

Additional pay:
* Quarterly bonus
Benefits:
* Flexible schedule
* Sick pay
* Work from home
Schedule:
* Monday to Friday