Planner / Helpdesk Supervisor

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Job description

Company Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Job Description

• Responsible for overlooking the daily running of the Facilities Helpdesk. To work with Clients to give the best customer care possible.
• A good knowledge and understanding of Facilities Management, Fabrics and Building Equipment.
• Assisting recruitment Interviews, completing Appraisals/ Annual Objectives, and monitoring the office administrator's performance.
• Carrying out in-house training
• Planning maintenance reactive work for 16 in-house operatives across 7 sites, arranging subcontractors as required
• Creating Shutdown planner for client shutdown periods in April, Summer and October holidays
• Populating the PPM (Planned Preventative Maintenance) Lookahead, scheduling and assigning for completion within the calendar month due
• Organising resources for operative's - access to classrooms, and all relevant PPE, parts, tools, MEWPs , training etc has been hired and made available in line with plan of works
• Running and reviewing data on various reports to track the accomplishment of the KPI and SLA targets. Ensuring the jobs are completed with accordance to the time and standards set by the client.
• Confidently liaise with operatives and subcontractors on a daily basis. Accurately communicating technical information.
• Maintain and update details of client's assets register, submitting changes requests for out of scope, decommissioning, reforecasting, removal or any asset replacements
• Reviewing certification and Insurance Inspection Reports. Identify non-satisfactory compliance to be addressed
• Organise follow up repairs, and quoted works to abbey by H&S standards and achieve asset compliance satisfactory status ensuring all relevant in date documents are in place
• Reviewing Quotes, P-Card's transactions and Expenses. Raising POs and Bid Summary's
• Producing weekly SPRM report for Facilities Manager weekly meeting with the client.
• Provide report of Monthly & Quarterly Stats for MITIE management performance meetings.
• Working with Facilities Manager and the rest of the team to produce reports and tenders to tight deadlines, investigate issues and provide updates for managers as required.
• Undertake any additional tasks as and when required by Line Manager.

Health & Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
• Review RAMS for submission

Information Security

• Ensure compliance with Mitie's information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report actual and suspected security incidents

Qualifications

• Management and administration skills
• Critical thinking and problem solving
• Health and safety management
• Knowledge of QMS procedures
• Commercial awareness
• Planning and forecasting
• Customer care/relationship building skills - Communication skills required
• Ability to manage change successfully - Able to accept changes within procedures
• Self-motivated - Able to work under own initiative
• Attention to detail
• Prioritisation and time management
• Advanced MS Excel
• Maximo Software
• Power BI / Moziac Software
• Oracle Software
• Presentation skills
• Negotiation skills

Additional Information

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.