Customer Service Advisor -

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Job description

Customer Service Advisor / Call Handler who has a great telephone manner with the ability to listen and empathise with callers is required to join our team at HGS who are working with their client alongside the UK Government in relation to the Covid-19 pandemic.No Previous Experience RequiredCandidates do not need any previous call centre / contact centre / telephone support experience. However, you must have a great telephone manner with the ability to support the caller in their time of need. Full training will be provided.SALARY: £8.95 per HourLOCATION: Home Based / Remote Working - However, candidates need to reside in Northern Ireland, so they can visit the office for Training, One-to-Ones and Occasional Team Meetings.JOB TYPE: Full-Time, Temporary and Permanent Positions AvailableWORKING HOURS: 37.5 Hours per Week, working 5 out of 7 days. Shift hours are between 7am - 11pm. Must be fully flexible to work required shifts and rotational weekendsPLEASE NOTE: You will need to access your own laptop / desktop PC for this role, and it MUST run on a Windows operating system. Google and Mac operating systems are not supported.** Multiple Positions Available **** Full Training Provided **JOB OVERVIEWWe have a fantastic new job opportunity for a Customer Service Advisor / Call Handler who has a great telephone manner with the ability to listen and empathise with callers.Working as a Customer Service Advisor / Call Handler you will support callers who have questions or need advice in relation to Covid-19 or who are worried or struggling with the impacts of the Covid-19 Pandemic.As the Customer Service Advisor / Call Handler you will also assist callers booking vaccine appointments and arrange after care calls where needed.This role involves supporting members of the general public and providing the necessary advice. You do not need previous experience, just a professional and helpful telephone manner. Full training will be provided.ABOUT HGSA part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle.By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionise today's customer experience, leading our clients to the forefront of their business.CANDIDATE REQUIREMENTSAs a Customer Service Advisor / Call Handler you will have the following skills and experience: Previous customer service / call centre / contact experience would be highly desirable. Although not essential as additional training will be provided Excellent telephone manner with good listening skills Ability to empathise with individuals who may be worried or struggling Computer literate - able to pick up new systems You will need to access your own laptop / desktop PC for this role, and it MUST run on a Windows operating system. Google and Mac operating systems are not supportedDue to the nature of the role successful candidates will need to be able to pass a DBS check.Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS' mission is to optimize the customer journey to make its clients more competitive.HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today, HGS partners with 190 of the world's top brands for core BPM services and 600+ payroll processing clients. It is the only outsourcing provider that takes a true "globally local" approach, with local leadership teams who understand the market. The global delivery network serves international customers both onshore and offshore to drive efficiencies and delivering customer delight.To make ourselves a stronger organization talent-wise, we are looking for dynamic thinkers and achievers - people who can work on innovative ideas, both simple and complex to transform, and add value, thereby giving a competitive edge to the client's businesses.