Please scroll down, To apply

Customer services agent

hiring now

Staffline Recruitment Ireland

2021-12-03 15:00:38

Job location Belfast City, Belfast, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer services agents

Belfast

Temporary

12 midday - 6pm

As part of a superb team you will be providing excellent customer services and admin support. This role will be for approx 8 weeks.

Provide front-line advice and support to customers wishing to book online, ensuring that all guidance information on the website is appropriate and up to date
Ensure appropriate levels of information for visitors to the venues is accurately and appropriately publicised via the website and recorded phone announcements
Ensure that the Box Office and surrounding public areas are always well presented in terms of cleanliness and maintenance, including the management of marketing collateral (i.e. posters and leaflets)
Ensure a positive online and offline experience for all customers
Understand and be able to use the venue diary management systems in order to update Box Office details and to access information on future events
Liaise with secondary ticketing providers and promoters on events nights, providing reports to clients where requested

Essential Criteria

Have a strong level of general education (minimum 5 GCSEs)
Be fluent in English Essential Criteria Applicants must, as at the closing date for receipt of applications
Customer service experience in a hospitality or cultural/entertainment setting - Customer service experience managed via online and in-person
Complaint handling experience
Experience of accurate cash-handling, credit/debit card transactions and till transactions

To be considered please forward your cv to

BELSL

Inform a friend!

<!– job description page –>

Similar jobs

Nearby jobs

Linux engineer (DevOps technology) Belfast City

Customer Service Team Leader Belfast City

Principal Belfast City

Top