Customer Service (CSM) 20hrs

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Job description

About The Role

At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we'll support you to build a great career.

What do you need to be successful?

You must be 18 years old or over to work in one of our betting shops.
Passion for delivering great customer service!
The ability to build positive relationships and communicate effectively
Self-motivated with strong organisation skills
Happy to work autonomously or part of team
Be adaptable and a quick learner
Ability to deal with tough situations in a calm and professional manner

What we do

We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.

We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.

We maintain high shop standards and take pride in the shop appearance, promoting the company's product offering both in shop and online to customers to help drive shop profitability.

In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop's profitability

Benefits and Development

Performance based cash incentives paid every pay run
Annual Shop performance related bonus up to £500
Optional overtime subject to availability
Discounts to over 500 different retailers
Pension Scheme & Annual share save
2 days Induction session to give you the best start when joining the business
All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues
Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development

Working Patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week.

Please note until being signed off you won't be eligible to carry out opening shifts unless it's while shadowing as part of your training.

About The Company

We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We're specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands - names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

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