CEO Office Administrator

Who are we?
Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing
Are you a self-motivated administrator who is ready to support the CEO's Executive Assistant and CEO Office with the business life of our inspiring and passionate CEO?
We need a new team member to help support the EA to the CEO with running the CEO's office. This role will be key in helping to keep the CEO's office fully organised, professional, on time and delivering its purpose effectively and to the highest of standards.

Our CEO is extremely hands-on, interested and involved in all aspects of the business and she is passionate about people, our Values and our Behaviours. Serving customers is at the heart of the role, you will be supporting our strategic ambitions and initiatives, supporting her communications with customers, employees, high profile stakeholders, board members, senior executives, and public figures daily.

You will be down to earth, sociable, warm, and tactful with a great sense of humour, happy to roll up your sleeves and get involved with a can-do attitude. Able to work calmly and autonomously under pressure in a regulated and rapidly changing environment.

We're looking for you to:

• Understand the needs of our customers, handle situations in a sensitive way and manage customer complaints
• Be flexible diligent approach to support the EA to the CEO when needed, mirroring their communication style in a way that endorses the CEO brand
• Have high attention to detail to support all administrative aspects of the CEO office where needed including the CEO's travel arrangements and meeting room bookings
• Take ownership, be proactive and resourceful
• Have well-developed communication, interpersonal and presentation skills managing the CEOs emails and post, interacting with the business and our stakeholders clearly and professionally, internally and externally
• Show initiative and be passionate about making a difference, with a desire for change
• Remain cool and calm under pressure and have a high level of resilience with an enthusiastic and positive approach
• Be highly organised and structured, you will come up with solutions, take a pragmatic approach, and deliver through others
• Have a willingness to learn, be comfortable navigating through challenges and work in a fast-paced environment which can quickly change
• Be proficient with the use of MS Office to manage a number of spreadsheets, presentations and diary management arrangements using OneNote

What's in it for you?
This is a fantastic and unique opportunity to work side by side with our EA to the CEO and be a key contributor to shaping the future of Thames Water, assisting the CEO and her EA with their day-to-day activities. You'll gain exposure to executives, the board and investors and support the business in its plan for change.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

We're proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.