Network Operator

Who are we?
Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km's of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing:
You will be part of the broader System Operations team, the only Thames Water Operations team that cover water supply from source to tap. As a team, our main purpose is to identify emerging risks within our water supply system and implement solutions and mitigations for these to ensure our objectives for Health and Safety, Water Quality, customer service, leakage minimisation and energy usage optimisation are achieved.

As part of the Water Control team, you will contribute to the here-and-now delivery of a 24/7 service to our customers. This will involve:

• Using our technology to identify problems before they happen and minimise disruption to customers
• Ensuring the water we provide meets strict water quality standards to protect public health
• Providing technical guidance and advice during emergency work to prevent environmental damage and keep customers' taps running
• Keeping two steps ahead of constantly changing supply and demand patterns, influenced by factors such as the weather, social behaviours and even pandemics!
• Assisting with the delivery of multi-billion-pound engineering projects
• Enabling the essential maintenance of Thames' vast asset base whilst ensuring we continue to deliver for our customers

You will be based at Kemble Court in Green Park, Reading, located just off the M4 and a 20-minute bus ride from central Reading.

What are we looking for?

• A problem-solver who works well under pressure
• Understanding the importance of working in a team towards a common goal
• The ability to analyse and use data to make decisions, respond to problems and deliver operational outcomes
• Good numerical skills
• Good communication and interpersonal skills
• Grade C English and Maths GCSE
• Knowledge of SCADA and GIS systems would be advantageous, but not essential
• Experience in water treatment, networks and regulation would be advantageous, but not essential

What's in it for you?
This position offers a salary of between £25,223 - £34,125 per year subject to skills and experience, plus a 25% shift allowance, with a full training and development programme provided to ensure you feel confident in the role, and great opportunities for career progression.

Our competitive salary package also includes an excellent contributory pension and a wider benefits scheme.

But more than that, the Water Control Centre is a fun, fast-paced environment where no two days will be the same. You'll be a key worker, helping to deliver life's essential service and making a real difference to millions of customers, the environment and public health each and every day.

This role involves working 12hr shifts day and night on a shift pattern involving 14 days on, 28 days off spread over a 6-week period (to be discussed further during the application process), ensuring a great work-life balance.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.