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Customer Engineer

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Hays

2021-12-03 11:00:02

Job location Slough, Berkshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Customer Engineer needed in Slough

Your new company
An opportunity has arisen for a Software and Hardware Engineer to work with a large Independent Technology Partner in the South East of England, United Kingdom. Our client is trusted by large corporate and public sector organisations in assisting customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

Your new role
The responsibilities of this role will be to assist local and remote users to remedy software and hardware-based IT issues. It will be on a Face to Face and phone-based basis as part of a team for a client based in Slough. You will need to be familiar with running manufacturers diagnostics and interpreting results to decide on a course of action to remedy the issue along with hardware break fix and general software problems. You will be expected to support a Windows 10 environment, alongside MS Office 365 applications. You will also need a good manner with customers and be able to ask appropriate questions to gain first-hand information from the end user to further help with fault diagnosis. You will also be part of our Tech-Bar environment where users will approach the you with basic queries. Issues that can't be dealt with on the Tech-Bar is escalated to the onsite engineering team.

What you'll need to succeed
To be successful we are looking for recent strong experience of repairing and ability to fault find and carry out full system inspections. Attention to detail will be key, with strong communication and teamwork skills as the various customers will have a wide variation of technical awareness and it will take someone with an adaptable style to be able to get and convey the right information.

What you'll get in return
As Europe's leading Independent Technology Partner, open doors to a range of opportunities for progression and offer a competitive salary with a fully flexible benefits scheme inclusive of this. We believe our client provides scope to advance your career and develop your professional skills, you'll have all the tools, information, and resources that you could possibly need.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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