Workshop Manager

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Job description

Workshop Manager required for a market leading special purpose vehicle manufacturer at their Berkshire site. As Workshop Manager you are responsible for ensuring all incoming work is planned correctly and efficiently and to assist in the development of the workshop systems and processes so they are fit for purpose and meet the Company's deliverables to the required standards and time timescales

Workshop Manager responsibilities:

• liaise with our customers on a regular basis to determine their needs and requirements
• To co-ordinate each job and liaise with the workshop staff to ensure they understand the priorities and have the correct labour
• assist the Regional Manager with implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels
• control all costs and to have a good understanding of gross profit requirements for each job and to ensure the Company is maximising efficiency and ensuring the labour hours are allocated to each job correctly
• Through SAP correctly prepare the information required for invoicing by Central Billing Team
• ensure a strong relationship is maintained with the parts department to maximise parts availability
• Provide detailed input for the quotations, planning, costings and reviews of all workshop projects
• determine the work prioritisation and task allocation for all workshop tasks
• assist with the security and efficiency of running the Workshop/Field Service Engineers and to make recommendations and implement changes, for improvements and efficiencies wherever possible
• Work closely with the regional / divisional and national teams and liaise with the Stores, Sales and Accounts on a regular basis
• Organise appointments, collections, transportation and support for the workshop where required

Workshop Manager Qualifications/Experience:
• Trained mechanic
• Servicing and repairs background
• Ideally worked with special purpose vehicles
• Customer facing experience