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Continual Service Improvement Analyst

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Hays

2021-12-03 23:00:06

Job location Wokingham, Berkshire, United Kingdom

Job type: fulltime

Job industry: Other

Job description

A new opportunity has opened for a Continual Service Improvement Analyst.

Your new organisation

This is an organisation that sits in the electricity market and that drives change through engineering innovation and by allowing new ideas to grow in order to improve our industry. This role is based in Wokingham.

Your new role
The Continuous Service Improvement Analyst is responsible for identifying, delivering and communicating improvement activity with the IT Operations functions. The initiatives suggested should create savings whilst reducing suppliers' costs, without affecting (but improving) service levels and quality. The Analyst role will be focused in the management and delivery of the initiatives, The role will ensure that IT Operations: Is able to demonstrate its active positions and achievements against KPI's to senior leadership. Delivers stable and reliable IT services in line with the customer's expectations.
Delivers value from the Supplier contracts for both this organisation and its customers.

What you need to succeed

Essential Experiences

* ITIL Continuous Service Improvement Service Now and Power BI expertise Foundation Certification or strong knowledge of ITIL concepts is advantageous.
* IT Service Operations experience, including Major Incident, Problem Management and Change Management.
* Demonstrate where you have improved IT infrastructure \/ IT Operations improvement. Experience of real time operational environments and incident response in a mission critical environment.

Desirable: ITIL Expert

What you get in return?

* Competitive salary
* Hands on working
* Good package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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