Cloud Contact PCI Design Engineer

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Job description

As a lead engineer you will be in charge of designing and implementing complex solutions for our customers

Your new company

Has a key role in British society, fostering change and leading technology innovation. Now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries

Your new role

You will be responsible for the design of the Cloud Contact PCI and Own Use PCI platforms. This role also includes 4th level support, Low Level designs, software management and build for the PCI platforms (live and models). On a day to day basis you will set priorities, drive deadlines and ensure that the project you are in charge of are completed on time. You will also utilise your own extensive technical experience to provide training, knowledge sharing and coaching to all new members of the Global Cloud Solutions team. You will be asked to participate in the resolution of complex faults and outage on the Global Cloud platforms. This role also involves out of hours (on-call) 24x7 support for First Line Help Desk when needed.

You'll have the following responsibilities:

* To lead technical design and or integration activities through to delivery of projects and tasks for their managers or sponsors independently with minimal guidance, typically as part of a wider project\/support team
* Produce high level designs for specific deliveries suitable for discussion and scope confirmation with senior key stakeholders
* Support the team \/ project manager as a technical consultant, and ensure significant decisions are shared, understood, and the consequences understood by all key stakeholders
* Occasionally produce low level \/ implementation designs, (often after prototyping) to level suitable for implementation by operational teams, and ensure knowledge \/ Experience transfer.
* Provide technical support and guidance to 3rd line operational support teams on complex issues
* Provide good quality estimates for all design and delivery work proposed for the team.
* Manage quality gates including sign-off of all end-to-end service changes

What you'll need to succeed

PCI DSS knowledge:
Knowledge of PCI DSS requirements is essential to make sure platform is adhering to the latest changes and annual AoC is obtained.

Network knowledge:
Understand how the CC PCI platform is setup and how the wider CC portfolio can integrate with CC PCI.

Knowledge of the Semafone application is also vital.

Supplier and stakeholder management - Communication to internal and external stakeholders on platform status, change and issue.

High level of technical understanding and practical design and implementation experience of the following:
- Contact centre technologies.
- PCI-P
- IP architecture and implementation [WAN+LAN]
- Linux
- Voice over IP technologies [SIP]
- IP and Server security technologies
- Storage Area Networking (SAN)
- Cisco and HP hardware configuration

Architectural design experience across a complex global cloud data and telephony network.

Ability to prioritise a demanding workload whilst developing and driving projects for the platform to completion.

What you'll get in return

* Flexible working options available.
* 25 days annual leave (plus bank holidays)
* 10% on target bonus
* Option to join the Healthcare Cash Plan
* Pension scheme
* Shares Plan
* Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
* Discounted products

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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