Maintenance Manager

Job description

Job Ref: TFH1072Branch: The Fellows HouseLocation: The Fellows House, CambridgeSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 23/11/2021Closing date: 25/12/2021"A different world cannot be built by indifferent people." Sir Peter MarshallThe PersonYou use your passion for customer service to set the standards for The Fellows House and our teams. You take initiative and aren't afraid to take the first steps in achieving goals and leading the way for others to join you. Your proactivity and attention to detail allow our teams to deliver a person-centred, dedicated and refined approach to guests and visitors, in line with The Fellows House values.The RoleTo create a safe, comfortable and welcoming environment for our guests, visitors and teams by managing the operations of the Maintenance Department. Oversee the effective operation of all plant and equipment and the maintenance of fixtures and fittings in guestrooms and public areas.Key responsibilitiesTake a person-centred, dedicated and refined approach to leading our Maintenance departmentRole model behaviours and take a hands-on approach to ensure outstanding guest service, high team member engagement and the safe and effective operation of The Fellows House and townhousesWork collaboratively with our Housekeeping team, Director of Rooms and Director of FBAssume the day to day responsibility for the efficient and effective operation of all Maintenance process, policies and systems in delivering key metrics for The Fellows House and townhousesDemonstrate a thorough knowledge of all plant and equipment in the properties and maintain these in efficient working order by following routine maintenance proceduresAdopt a proactive approach by carrying out a regular walk round the properties to ensure potential problems are dealt with promptlyEnsure procedures are in place across all areas of maintenance in line with Brand and external audits/standardsCarry out short term (reactive) maintenance work as a matter of urgency, while adhering to all safety procedures and causing minimum disruption to guestsCarry out ad hoc decorating workCarry out weekly check of all fire alarms and take action in line with Standard Operating Procedures if any are found to be faultyImplement and ensure adherence to maintenance systems and applicationsMaintain knowledge of and operate The Fellows House security and emergency proceduresDeal with complaints/problems politely and positively and make every effort to resolve them, escalating as appropriateLiaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health Safety or securityLiaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health Safety procedures. Act as Clerk of Works to regulate work carried out by contractorsUse, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHHRespond to call out in line with rota and department standard practiceCarry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of serviceMaintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastageRequirementsUK citizen or valid work permitBasic numeracy and literacy skillsBasic Heath Safety CertificateGeneralist technical/engineering backgroundRecent experience in a similar roleAbility to communicate effectivelyCustomer focused with a 'can do' attitudeAnticipate customer needsFlexible and adaptableEnthusiastic and positive attitudeProactive risk assessment and managementAttention to detailAbility to plan, prioritise and to organise selfCourteousAble to multi-taskAbility to work without supervisionCulturedWe believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.DevotedWe are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.Person-centredWe believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.Benefits of working at The Fellows House:Comprehensive salary packageAccess to GO Hilton Travel Programme - stay in Hilton Hotels around the world for as little as 35$.50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel ProgrammeStaff meals and hot drinks on shiftCareer DevelopmentExtensive learning development opportunitiesIn exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click 'apply'.The Fellows HouseAn exclusive destination with an inclusive spirit.Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.