Night Duty Manager - YHA Cambridge

Job description

YHA Cambridge are looking to increase their team and have a vacancy for a Night Duty Manager.We have recently increased the rate of pay on this vacancy to 11.56 per hour (includes London Living Allowance). Immediate starts are available. Other job opportunities are available at this hostel. The hours will be 35 per week. Hours are 10pm to 7.15am on a rota of 4 days on 4 days off.We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What were looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here:

Our night duty manager role covers different tasks, but the main duty is the safety and security of our guests and hostel during the night.

Our duty managers are responsible for supporting the management of an operational budget and delivery of KPIs, therefore, previous leadership experience and experience managing budgets is desired. Knowledge and understanding of the core purpose of YHA along with excellent communication and customer service skills are essential.

Proven experience of working within the hospitality industry and face to face customer experience would be advantageous, including the management and delivery of a quality service is essential. Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

What youll be doing:

Our duty managers provide support with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Your night will range from

• carrying out cleaning and housekeeping duties
• managing reception including reporting
• serving food and drinks
• preparing the breakfast

Our duty managers deputise for the Hostel/Deputy Manager, managing the hostels daily operation in their absence.

What youll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

You can find out more here:

We do reserve the right to close this advertisement early if we receive a high volume of suitable5.

Please note we have an application form that requires completion to be considered for a role at YHA, if you require any assistance to submit an application please email: