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Service Engineer

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V7 Recruitment

2021-12-03 07:37:52

Job location Cambridge, Cambridgeshire, United Kingdom

Job type: fulltime

Job industry: Trades & Services

Job description

The company provides a total, end to end, fire and security solution to commercial, public sector and residential customers throughout the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor your fire and security risks.

Our ongoing commitment to Compliance and Best Practice ensures that every industry standard and all current legislation is adhered to, providing you with peace of mind throughout our partnership. Application of new technology for the benefit of our customers is a cornerstone of our business, exemplified by our 24/7 Innovation Center which actively monitors thousands of sites, every night.

Key to our success is the culture of connectivity that runs throughout our national operation. We believe that our greatest asset is our people. At Marlowe Fire & Security we recruit only the best in class and retain them through continually investing in their development.

We are looking for a self-managing, enthusiastic, innovative and dynamic multi disciplined Fire & Security Service Engineer. The successful Engineer will maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team and will strive to deliver world class customer service and will be rewarded for doing so.

*Key Responsibilities & Accountabilities *

- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and re-active call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.

- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.

*Person Specification *

- To be ACE - have the Attitude, Commitment & Effort.
- Technical background in the electrical / electronic industry
- Good all round knowledge of Fire and Security Systems
- Experience of front line customer contact preferred
- Excellent organisational skills
- Professional and presentable at all times
- Be able to deliver exceptional customer service
- Must be able to perform well as an individual as well as part of a team
- ACE - Attitude, Commitment & Effort key to progression

Due to the nature of the Fire & Security industry and specific contracts, upon offer of employment from Marlowe you will be required to undergo the following:

- 5 year Security Screening in line with BS: 7858

- Home Office Security Clearance

Reference ID: 3064

Job Types: Full-time, Permanent

Salary: £26,000.00-£41,000.00 per year

Additional pay:
* Bonus scheme
* Commission pay
* Yearly bonus
Benefits:
* Additional leave
* Company car
* Free or subsidised travel
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
Schedule:
* Monday to Friday

Experience:
* fire and security: 3 years (preferred)
* electrical engineering: 3 years (preferred)

Work remotely:
* No

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