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Customer Service Advisor

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Manpower

2021-12-03 13:38:30

Job location Chester, Cheshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service Advisor

Salary: Dependant on experience

Location: Chester with flex to work from home 2 days a week

Job Type: Full time, permanent

As a Customer Service Advisor, you will be responsible for acting as a main point of contact for customers who have any queries or complaints with a view to resolve quickly and efficiently.

We are looking to hear from motivated people who have a background in customer service and complaints handling who work well as part of a team. Training will be provided.

Key Responsibilities:
Resolving customer queries and complaints quickly and efficiently.
Analysing reasons for customer contact to help influence business decisions.
Working as part of a team of experts both internally and externally to support customers, stores, outsourced operations and all areas of the business.
Acting as a role model for service.
Respond to customer queries using different channels such as telephone and email.
Responsibility for managing customer queries form start to finish.
Ensuring customer satisfaction and maintaining a high level of attention throughout.
Developing and maintain a strong level of knowledge regarding processes, policies, systems and services.
Identifying potentially brand damaging situations and ensuring that relevant. departments/individuals are engaged and consulted whilst issues are resolved.

Your Experience:

You must have a positive attitude.
Previous experience within a customer service or complaints handling position.
Ability to always deliver excellent customer service and putting customer service at the forefront of everything.
You must be self-motivated and well organised.
You must have confident and clear communication skills.
Team player.
Ability to flex across different work streams dependant on business needs.

Interested? Apply now by attaching your CV and a member of our team will be in touch.

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