Senior Credit Controller

Job description

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.We can offerFlexible working - flexible start and finish times, 50% home/office workingVisa sponsorshipCareer and qualifications supportPosition SummaryResponsible for handling AR activities including Billing, Cash Allocation & Collection, C4C & Inbound Calls, Automated Payment, Credit Management as well as escalation of queries identified through day to day operations whilst executing activities as per WI and in accordance with SOX/Audit guidelines.Job ResponsibilitiesEnsure compliance with OTC policies, business rules and procedures, and comply with Global Distribution Practices (GDP).Monitor and perform specific month end (and year end) related activities per Month End Close Timetable as per defined Work Instruction. Understand overall closing schedule and assignment of tasks during the close and their respective deadlines and dependencies. Escalate to managers potential risks in delays to month end tasks.Have a good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques required for day to day tasks execution. Co-operate on maintenance and update of WI & provide feedback to SME. Suggest ideas for improvement within own area of expertise and take steps to implement changes as agreed with support from management.Contribute to completion of individual ad hock tasks and assignment needed for completion of complex projects.Identify and drive areas for CI within a defined scope and support peers and managers in delivering on a broader scope.Cash allocation & collection:Escalate collection issues to in-market BFS team as neededMatch and apply payments to customer invoicesPost payments to AR ledger and reconcile to daily cash receiptsGenerate debit memos based on short paymentsOpen credit notes and apply to open items as appropriate, request other credits to be reimbursedRequest and process credit notes as appropriatePropose write-offs of incorrigible debt / accounts for approval by the Local Team and Business UnitsSupport regular customer account reviews with the businessExecute dunning process as per defined WIEscalate collection issues to managers and other stakeholdersManage Disputes related to CollectionsCustomer reimbursementsAutomated payment:Run the process to collect items before due dateReconcile bank account and identify discrepancies in according with WIReview and control rejections in the bank. Post them accordinglySupport customer issue resolution process for potential payment or invoicing disputes in accordance with timelines expected by agreed Service Level AgreementExecute Credit Limit activities as per WI and support preparation of customer credit limit reviewsBilling process:Monitor and resolve billing issues.Providing analysis, commentaries and resolution of cash collection issues.Education/ExperienceExtensive experience in customer service or order to cash related specialtyFluent in English and preference for FrenchFunctionalCoordination skillsInterpersonal and communication skillsWorking experience from cash collection and cash allocation department, with understanding of key accounting principles in this area.Ability to assess and promptly resolve problemsStrong quantitative and analytical skills.Process improvementProject workTechnicalAbility to use SAP and other Customer Service or finance applicationsGood working knowledge and use of office productivity tools (MS Office, excel)Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to . Applicants can request an approval of an adjustment prior to accepting a job offer.