Customer Service Advisor

Job description

Customer Service Advisor -12 Month FTC
Gadbrook
£21,750 per annum + excellent benefits
Rotating shifts between 7am and 11pm Monday - Sunday

As a Customer Service Advisor in our Specialist team, you'll help our customers by putting them at the heart of everything you do.
Working here there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.

What will you be doing?
* Delivering a personalised, expert, quality-driven service to Business customers
* Providing a first-class experience for all our customers and demonstrating ownership of all queries
* Acting as the first point-of-contact for all customers' day-to-day banking requirements, using various communication methods
* Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre
* Capturing customer information during calls to develop an understanding of their needs

What we're looking for:
* Adaptability in your approach and attitude
* Ability to work calmly and constructively under pressure and understanding the importance of meeting and exceeding client expectations
* Confidence in your ability to talk to clients in detail on our products, services and channels
* Commitment to provide a world-class service and drive our dedication to the client experience

Skills that will help you in the role:
* The ability to communicate with a wide range of customers
* Excellent communication skills both written and verbal
* A strong level of computer literacy and proficient keyboard skills
* Ability to work seamlessly as part of a team

Where will you be working?
Comprised of a handful of buildings within the business estate, the Gadbrook site is a 10-minute drive from the local train station and sits on the A556 on the outskirts of Northwich offering quick and easy transport connections whilst avoiding the City Centre's traffic.

Randstad Financial andamp; Professional encourage applications from individuals of all ages andamp; backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial andamp; Professional acts as an employment agency for permanent recruitment andamp; an employment business for temporary recruitment as defined by the Conduct of Employment Agencies andamp; Employment Business Regulations 2003