Information and Systems Officer

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Job description

Creative Support is an established not for profit social care company with an excellent level of achievement at rating Good with CQC (Care quality commission) supporting over 6,000 vulnerable adults. We have 30 year history of delivering high quality services.

We are looking for a competent and caring individual who is flexible and interested in carrying out a diverse and rewarding role as an Information and Systems officer at our head office in Stockport. You will work proactively with the Quality team in order to ensure information that comes into the quality team is well managed and acted on.

Two key aims for the role is to Support the Development of online information management systems and applications for processing data used in frontline care. This will require awareness of the emerging "low code/no code" market. To assist and support frontline social care services to engage in good information management and systems that lead to better service delivery. To offer customer care support and also visit services when required to ensure our services are digitally engaged.

The successful post holder will have a proven experience in information management and preferably in customer care. You would preferably have some experience of social care or a related field. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within a busy and diverse head office team and offer support to our senior manager's in dealing with some of the more complex complaints and customer feedback. You will also be responsible to log and draw reports from a range of incidents data and promote a reflective and learning culture based on the range of information we receive.

Full in role coaching and training offered. We would like to assure you that Creative Support works as a Covid safe employer with excellent infection control systems in place at our head office base and services.

If you are interested in the role and would like to discuss it further please contact Sam Priestley, Service Director on .

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.