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Customer Service Adviser, Collections

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Hays

2021-12-03 08:53:45

Job location Bournemouth, Dorset, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Customer Service Advisor, Collections - Bournemouth - \u00A321,500 - Perm - Hybrid working - Training provided

Your new company
This is a unique opportunity to join a company that will support you with full training to kick start your career.

You will be working for a well-known financial company based in Bournemouth, focused on providing a simple & positive experience to their customers. They have a fun & creative office, regular incentives and subsidised food.

Your new role
You will be working as an Accounts Manager in the Collections Team.

In this position you will be responsible for working with customers to find the best solution based on individual circumstances where they are have difficulties making payments.

You will use both inbound & outbound calling in addition to written communication to liaise with customers, determining why they are struggling, the best solution and informing of risks & outcomes.

What you'll need to succeed

* You'll be comfortable and experienced having difficult conversations.
* Have an excellent telephone manor.
* Prior call-centre experience or dealing with inbound & outbound customer calling would be beneficial.
* Enjoy working in a competitive & driven environment to meet targets and deadlines.

What you'll get in return

* Continuous training and development
* Performance bonus
* Regular incentives, social events and charity activities
* Subsidised parking and food
* Free gym membership
* Bring your dog to work
* Your birthday off work
* Regular health & well-being services provided
* Hybrid working scheme
* Extensive Benefits package Inc. healthcare insurance, life assurance, employee assistance programme and more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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