Customer Service Representative

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Job description

Overview:

Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction Matters

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
Highly proficient in the use of Microsoft Excel
Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Excellent time management skills
A good understanding of call center operations and how to utilize these to deliver client expectations
Flexibility to adapt to and manage changing and unexpected situations
Strong negotiation skills
Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.

Job Overview

Start Date: 10/01/22
Salary: £18,000 to £20,000 dependant on experience
Location: Newry, Co. Down
Site: Newry, The Quays - initially work from home until return to the office
Shifts: Monday to Friday 9am - 5:30pm, full time 37.5 hours per week
Training Duration: 3 weeks training on site, full attendance required
Contract: Permanent

Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Customer Service Representative to communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.

Day to day responsibilities of the Customer Service Representative

First point of contact supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience, building strong working relationships with chosen Clients and Corporate Account Managers.
Responsible for providing insights into customer's accounts as well as suggesting enhancements that could be made
Ability to operate effectively in a fast paced environment with constantly changing priorities.
Customer focused attitude in daily interactions, communication with your customer base via call and email
Complete necessary admin within your account base on a daily/weekly/monthly basis.
Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
Liaise with other departments within the business to ensure full resolution and ownership for your customers.
Work in partnership with our client to deliver the best overall experience for your customer.
Occasional customer meetings may take place on the site of the customer.

Work from home requirements

Equipment will be supplied while working from home (desktop PC)
Own broadband connection in your home with minimum download speed of 10Mbps and upload speed of 4Mbps
Need to have the ability to work from home in a private, distraction free environment
Able to connect directly into broadband router using 10M Ethernet cable provided. WiFi and WiFi extenders are not compatible with access required
Have the ability to return to the Contact Centre when crisis ends

REF:14518*Customer Service Representative*Customer Service Advisor*Customer Service Representative*Customer Service Advisor