IT and Laboratory Operations Lead

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Job description

Job Title: Lab Computing Lead
Location: County Limerick

The Lab Computing Team Leader provides technical expertise to the team. The primary task is to support the local Lab Computing engineers and provide ongoing development of their technical skills over time, and supplying Laboratory IT support services as required. This role works seamlessly with and supports other practices and divisions within the lab computing environment.

Responsibilities:
* Acts as the technical support contact for the client and the lab computing team
* Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
* Implements and manages customer specified benchtop computing procedures and processes across the LC Practice
* Provides technical Subject Matter Expertise for new system validations and change management efforts
* Acts as Liaison for software/hardware related inquiries
* Escalates IT issues that are not resolved via regularly identified support channels
* Acts as an interface between client, business and IT teams
* Conducts daily ticket scrum meetings with the global team
* Monitors Ticket Queues to assure SLA alignment
* Work collaboratively with the Regional Led and the Practice Manager to change and or implement new policies and procedures
* Manages small Lab Computing projects as required by the customer
* Assures team's adherence to the clients and LC policies and procedures
* Attend the client meetings as the LC technical liaison
* Assist and support other practices and divisions as required
* On-board and training new hires to assure that the process is expedited and managed
* Monitor workload and productivity, load balance and distribute tasks as necessary
* Assure that the inventory is updated and maintained to expectations

Qualifications:
* Bachelors of Science in Computer Science, Life Science or equivalent industry experience
* 5+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
* Experience with scientific instrumentation would be helpful
* Minimum of 3 years in a leadership position; of 4-5 people

Required Skills:
* Excellent customer service skills complimented by an ability to listen to and interpret client requests
* Ability to troubleshoot complex Lab instrument and technology issues
* Strong verbal and written communication skills
* Ability to identify, track and complete tasks for multiple projects under prescribed time-frames
* Knowledge of laboratory safety practices as defined by the Company and/or customer's site safety code
* Excellent project management skills
* Be self-motivated, able to lead and maintain new service implementations

If you are interested and feel you have the right skills then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.

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