Service Design and Transition Manager

Job description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor's DegreeTravel Percentage :15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the team:The Service Design and Transition Manager is part of a small team working across different regions and lines of business representing the interests of Clients, FIS Service Management and Operations teams to ensure that new or enhanced services are both designed appropriately and are fully supportable at the time of Go-Live.It's an amazing opportunity to join a talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions!What you will be doing:Key Responsibilities:As part of the Service Design and Transition team you will be responsible for contributing to the design of new products and managing the transition of new clients or services into operational support.Assist with the Service Design of new or enhanced services, including defining processes, systems, resource, budget and supplier requirementsComplete an impact and risk assessment of new projects from an FIS Operations and Client perspective and ensure these are managedProvide a comprehensive Service Transition plan enabling the programme to align their activities with the Service Acceptance Criteria for service readinessManage, track and control Service Transition activities through robust governance and Stage Gates to make sure that FIS Operational teams are able to support all new servicesEnsuring all Service Management requirements for Go-Live are understood and delivered including Knowledge Transfer and Service Support DocumentationEnsure compliance with the Service Transition methodology and review so lessons learned from each transition are continuously incorporatedBuild strong relationships with Clients, Suppliers and FIS stakeholders, attend relevant programme boards or steering groupsWhat you bring:To be successful in this role you will demonstrate the following skills and experience:A strong ITIL Service Design and/or Transition background with experience of Incident, Problem and Change Management preferably within the banking or finance sector. ITIL v4 Foundation qualified preferrableExperience of ServiceNow and project methodologies such as Prince 2/AgileClear and concise communication skills, a strong negotiator with and great attention to detailExcellent relationship building skills, able to successfully manage diverse and challenging stakeholders at a senior levelExperience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practicesAble to independently manage a complex workload, setting and meeting customer expectations with dates and documented actionsSignificant experience of the full transition management life cycle, transitioning large scale projects covering multiple internal teams and multiple vendors, from development into supportSome flexibility to travel and occasionally work outside of UK office hours is requiredAbility to speak another European language would be helpful but not essentialWhat we offer you:A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamA broad range of professional education and personal development possibilities - FIS is your final career step!A competitive salary and a fantastic range of benefits designed to help support your lifestyle and wellbeingA work environment built on collaboration, flexibility and respectThe chance to work on some of the most challenging, relevant issues in financial services & technologyPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass