Service and Small Works Coordinator

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Job description

Service and Small Works Coordinator

Gloucester

Up to £25,000

About the Client:

* Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Service and Small Works Coordinator based around the Gloucester area to join their team on a permanent basis.

The Role:

* Retrieve all telephone and e-mail messages, ensuring that they are responded to professionally and in a timely manner.

* Liaise and communicate efficiently with service engineers.

* Inputting corrective and preventative calls onto cash accurately.

* Logging calls, work, and invoicing, on simpro.

* To have a strong understanding of geographical regions and engineer coverage.

* To use vehicle tracking software to increase efficiency and ensure best route planning.

* To call engineers morning and evening to ensure Cash accurately reflects current job status and to send down next day's first calls in case of hardware failure.

* To escalate to Service Managers any calls excessively further actioned for permanent resolution.

* Ensure that all overdue or uncompleted calls are correctly further actioned with Call Waiting Reasons.

* Rebooking missed corrective and preventative visits and escalating any issues to line manager.

* Manually close or update calls in cash for non-Tablet / PDA users and scan documents into site cabinets.

* Other ad-hoc office duties as and when required.

Qualities Required:

* The ideal candidate will have the following skills and experience.

* Demonstrate excellent communication skills both on the telephone and face to face.

* Ability to work in a team and individually.

* Good attention to detail.

* Self-motivated and encourage and promote a calm working environment.

* Demonstrate excellent time management skills.

* Experience in the use of Simpro would be advantageous.

* Computer skills - Word, Excel, be receptive to training on unfamiliar operating systems i.e. simpro, customer portal logging systems