Administrator (HR and Operations)

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Job description

Administrator (HR and Operations)

This is a wide-ranging role that will see you involved in a variety of activities, including providing effective diary management and high-quality administrative support to the organisation at our busiest time. We are seeking a personable and well-organised individual with strong communication skills, able to work in a busy environment, prioritise workloads and meet deadlines. If you've got what it takes, you'll join a high-performing and evolving charity with a dynamic atmosphere and have opportunities to get involved in a number of different areas and activities.

Our head office team ensures the smooth running of our mental health social work programme, and the Finance, HR & Operations department provide crucial support to the delivery of this. The successful candidate would be an integral member of the HR & Operations team, working in a variety of operational areas that work in tandem to provide a positive and successful working environment for our Head Office team.

Administrator Responsibilities:

• Monitor, file and sort the Data Protection, Complaints and HR inboxes and alert the team to any new enquiries.
• Administrative support to the Head Office recruitment process for all new staff positions including advertising roles, preparing applications for hiring managers, scheduling interviews and liaising with applicants.
• Administer, maintain data and make agreed changes within our HR system.
• Assist in the onboarding process for new employees including scheduling introductory meetings, creating employee records, providing handbooks and ordering equipment.
• Manage, monitor and control all HR administration records and processes including appraisals, sick forms and probation forms.

• Diary management for the CEO and setting up key internal/external meetings for SMT.
• Make travel arrangements when needed for the CEO and SMT for external meetings.
• Manage and respond to general enquiries, including telephone calls and correspondence received to our enquiries email address.
• Regularly update and maintain the CEO and SMT's Contact Relationship Management (Salesforce) system to ensure Think Ahead holds the most current and relevant contact details for key stakeholders.
• Support with day-to-day office management, including health and safety compliance, liaison with suppliers and access issues.
• Assist with room bookings and catering arrangements for meetings when needed.

• Provide project support on internal projects as needed.
• Assist in the preparation for the quarterly trustee meetings, including preparation of board papers, generating agendas, and writing up the minutes afterwards.

Administrator Requirements:

• Strong organisational skills.
• Good time management skills, including the ability to balance, anticipate and adapt to conflicting demands and work to tight deadlines.
• Good IT skills (MS Office - Outlook, Word, PowerPoint and Excel).
• Strong written and verbal communication skills.
• Strong interpersonal and team working skills; the ability to deal with people at all levels in a sensitive and professional manner.
• Attention to detail and high level of accuracy.
• Ability to work under pressure and adapt to uncertain or unexpected outcomes with flexibility and resilience.
• Ability to build relationships and work closely with and support a team of colleagues and network of stakeholders.

We welcome applicants from all backgrounds. We do not require any higher education qualifications in order to undertake this role. Applications will be reviewed based on the demonstration of capability to fulfil this role with the skills and qualities listed below.

About Us:

At Think Ahead, we want to see a society where everyone with mental health problems can flourish. That won't happen unless people can improve their social circumstances - because life issues like relationships, living arrangements, and employment have profound effects on mental wellbeing. To drive change, we created the Think Ahead programme, one of the UK's most competitive graduate schemes, to offer remarkable graduates and career-changers a new route into mental health social work. Through the programme and our wider work, we attract talented people into mental health services, strengthen training, and spread social approaches to mental health across society.

Location: Chancery Lane, London - Hybrid working pattern with equivalent of 2 days per week in the office. (Operating remotely until end of January 2021 with option to attend office voluntarily until then).

Contract Type: Permanent
Hours: Full Time (Part time, for 3 or 4 days a week will be considered)
Salary: £23,000 per annum (pro-rated for part time), plus competitive benefits package

You may have experience of the following: HR Administrator, HR Administration, Office Administrator, HR Assistant, Office Assistant, HR Advisor, Admin Assistant, Administrative Assistant, Business Support Assistant, Operations Administrator, Operations Support Administrator, Operations Support, Administrator, Operations Assistant, Support Administrator, Admin Assistant, Administrative Assistant, etc.

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