Application Support Specialist

The Application Support Specialist will provide technical support for systems, services, and associated processes that RSSB deliver to the rail industry.

This will include covering system administration, configuration, problem and change management. The role will also support business teams in the development, planning and delivery of technical training.

Responsabilties

• Configuration and implementation of Microsoft Power Platform solutions to support business process automation
• Provide technical and analytical support for systems, data services and associated applications and processes that RSSB deliver to the rail industry
• Provide technical support for business systems and the suite of Microsoft 365 applications used internally
• Using Microsoft Office 365 Administration Portal maintain secure access control for Office 365 applications
• Work with IM&T teams to recommend and implement continuous process improvements, and influence systems delivery strategy through working with internal and external stakeholders on tender processes, project delivery and rollout to the business
• Monitor application systems availability and processes, taking necessary actions as appropriate in line with SLAs, and play a key role in disaster recovery and business continuity planning procedures and testing.
• Input to IM&T teams on application systems review and design in collaboration with the Technical Assurance group (project pipeline), and provide technical input to user training, guidance, and communication of operations updates to the business
• Build, develop and manage relationships with suppliers and stakeholders through regular review meetings
• Lead change, problem and incident management through communication, release and deployment of systems and services for industry and internal systems
• Effectively manage and maintain the IT service desk tool and associated processes, managing tickets in line with SLAs and providing agreed KPI reporting
• Support the Business as necessary in planning and delivering training to staff
• Stand-in for Service Delivery Manager as and when required

Qualifications

• Experience of administration and support on:

Microsoft Power Platform

Microsoft Azure DevOps

Office 365 Administration Portal

Microsoft Active Directory / Azure AD Connect (on Prem/Cloud)

Microsoft SharePoint Online

Microsoft Office 365

• BSc in a scientific or computer science discipline, or relevant professional experience
• Customer centric approach to support and delivery, ability to deal with customers at all levels
• Communication, interpersonal skills, and stakeholder management skills
• Ability and experience in delivering training for individuals and groups

• A commitment to RSSB's values and customer service

Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received.

Closing Date 5th December