Business Development Apprentice

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Job description

About EmployerThe Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it's also a chance for us to positively impact the communities where we work and thrive.Brief overview of the roleWe have an exciting opportunity for you to join the Wates Living Space team as an Apprentice Customer Service Advisor. This is an excellent chance for you to join a busy team and receive some first class training that will prepare you for your future career in the customer service team.Position TypeApprenticeshipSalary£12,000 AnnuallyWorking Week37 hrs pw; Mon -Fri 09.00 - 17.30 - 1 hr for lunchPositions availableCustomer Service PractitionerVacancy descriptionRemit are recruiting on behalf of Wates Smartspace based in London NW1 for someone to join their customer service team.Wates Smartspace business delivers high-quality fit-out, refurbishment and maintenance services, developing smart solutions to optimise the performance of our customers operating environments. We deliver a variety of projects including commercial offices, broadcasters, retail, airports, developers, banks, distribution centres and public sector premises.Responsibilities:Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, greeting customers face to face and assisting with some basic administrative dutiesLearning to work effectively as part of a team as well as under your own initiativeDeveloping excellent communication skillsLearning to deal with all queries in an effective and efficient wayGaining a good understanding of the procedures and policies of WatesOn completion of the programme, you will gain Level 2 Customer Service Practitioner apprenticeship standardRequirements and prospectsQualifications Required5 GCSE's Grades 4 - 9 (A* - C) including Maths and English (A-levels or equivalent would be an advantage but not essential)Skills RequiredA good understanding of Microsoft Word, Excel & PowerPointGood telephone mannerOrganisedAble to prioritisePersonal QualitiesFriendlyEmpatheticAssertiveTraining to be ProvidedAs a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2On successful completion, you will receive:Level 1 / Level 2 Functional Skills in English & Maths (if required)Level 2 in Customer ServiceFuture ProspectsWates run a large development programme and there will be opportunities for further qualifications and professional development on completion of the apprenticeshipOther InformationCan you get to the location easily?Have you considered commute time and costs?Can you manage on the salary?