Chief Technology Officer Luxury eCommerce

We're looking for a candidate to fill this position in an exciting company.

• Analysing the customer journey and customer lifecycle values and developing the current processes to maintain customer satisfaction while allowing for high scalability and performance.
• Developing full process integration all the way from product sourcing processes to order fulfilment.
• Creating and championing a culture of cutting-edge product delivery techniques that will motivate, develop and grow the team to continually innovate and become a market leader in the industry.
• Providing oversight and guidance to assist the teams in finding innovative uses of technology to improve security, reduce risk and ensure compliance with new and existing regulations including data protection and GDPR. Developing contingency plans and disaster recovery systems.
• Analysing emerging industry trends, market best practices and technological advances to ensure the business is strengthened through technology.
• Representing our organisation externally through industry events, conferences, public speaking.

• You'll need an outstanding track record of delivery, with experience in a senior tech or digital position within the fashion, luxury or design eCommerce industry (B2C or B2B).
• You'll be self-starter with bucket loads of enthusiasm, driven to delivering technology that will streamline processes, grow sales and margins while improving customer and staff satisfaction.
• You'll have the ability to think at a strategic level, selling ideas and working with colleagues and partners to deliver complex solutions.
• You'll be a strong communicator, comfortably engaging with a range of stakeholders to conceive and deliver technology that makes a real difference.
• You'll have proven track record hiring, retaining, growing and motivating excellent teams.
• Whilst you'll have a strong technology background with solid coding and infrastructure experience, you will also have a good understanding of the luxury and design industries.
• You will be familiar with e-commerce subsystems such as WooCommerce, Shopify, Magento etc. or some of the off the shelf systems in use in retail.
• You will bring a passion for new technology and the ability to inspire colleagues to utilise a digital mindset, exploring new ideas and possibilities.
• In addition, we're looking for someone who is highly organised, can deliver on time and create clear and detailed reporting.