Clinic Manager - Psychodynamic Psychotherapy Training Clinic (Clinical Services Directorate)

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Job description

You will be an experienced manager able to work within a busy and dynamic team. Youwill have a proven track record of providing leadership and management of services within a health or social care serviceor an equivalent setting.

You will be responsible for the day-to-day operational management for this clinic and the line management of the clinic team and therefore you will have proven people management skills, capable of building and leading high performing teams.

You will be able to work effectively and proactively with the team, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, clients and external stakeholders.

Youwill have excellentattention to detail when working with electronic clinical records and reporting systems to provide accurate reports to monitor and develop those services.

You will bring apositive can do attitude to the role and be able to demonstrate drive, determination and ability to overcome ambiguity and the daily challenges of management.

As well as genuine opportunities for personal development you will have a voice in shaping our clinic services going forward leading, providinggreater access for mental health support.

Applications should be sent by an email via the button belowwith the following information:

A comprehensive CV
A statement describing how you meet the Job Description and what you think you would be able to bring to the post
Names of two referees one of which should be your current or most recent employer
We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time.

Job Description

Clinic Manager

Job Purpose

To co-ordinate and manage the day to day running of the clinic ensuring that the work of the clinic is carried out in accordance with quality guidelines and operational procedures.

To provide managerial and administrative support to administrators, supervisors and trainees in relation to their work within the clinic
To provide routine and ad hoc reports on the activity of the clinic and trainees within the clinic against agreed key performance and quality indicators and contractual and training requirements
To support WPF Therapy in making psychotherapy accessible to a wide range of clients liaising with clients, therapists in training and training supervisors to ensure the smooth running of the clinic
Main Duties and Responsibilities

To provide leadership to and operational management of the clinic
To develop, produce, analyse and disseminate routine and ad hoc clinic reports to demonstrate performance against agreed indicators and develop, agree and implement plans to address under and over performance.

To work closely with the Director of Clinical Services to review and develop the service, including clinical governance initiatives, clinic policies and guidelines and implement agreed service developments following from reviews.

To provide line management support and supervision of administrative staff in line with WPF Therapy policy and procedure.

This includes working together with the HR teamto manage day to day HR processes in relation to the full employee life-cycle from recruitment, training and development, performance management to exit processes and to ensure all procedures and HR documentation are kept up to date and effectively implemented in line with legal requirements and best practice.

To manage the clinic quality systems, including case management and client allocation in liaison with the clinical supervisors and lead clinicians.

To work with supervisors and lead clinicians to ensure that clinical work is carried out according to the requirements and guidelines within which the service operates.

To take responsibility for the data quality, maintenance and management of clinical records in line with data protection requirements.

Facilitate internal\/external audits and inspection as required.
Act as departmental lead for the electronic client record system, including provision of training to new users and providing expert advice both verbally and written guidance to therapists, administrators and managers and the distribution of required fobs to new users.

To monitor and respond to client queries and feedback and ensure excellent customer service is provided to clients and other stakeholders.
To work closely with the training department and the training supervisors to provide activity data and data quality reports as required.

To maintain the client waiting list for clinic, liaising with the Director of Clinical Services, supervisors and clinical leads to ensure timely and appropriate allocation of clients to therapists in training
To follow the organisations Complaints Policy to resolve complaints and to manage potentially contentious situations, providing evidence and supporting staff as required.

To work closely with clinic manager colleagues to ensure cross cover and development of cross clinic\/organisation wide initiatives and rotas
To act as departmental lead for safeguarding, including attendance at and participation in organisational safeguarding meetings, maintaining and monitoring reporting systems where safeguarding incidents are reported.

To Deputise for the Director of Clinical Services as required
To undertake any other duties as required
Any offer of employment is subject to the satisfactory completion of pre-employment vetting checks including a DBS check.

Person Specification

To be demonstrated in recruitment during application, assessment and interview.

Experience and Knowledge:

Undergraduate degree or other relevant qualification or equivalent work experience.
Significant experience in management of similar services preferably within a clinical\/healthcare-related organisation, however experience within other sectors with a client focus with the general public would be considered.

Experience of managing a team of staff.
Knowledge of negotiating contracts and subsequent contract monitoring and management.
Knowledge on safeguarding and GDPR, ensure legal and regulatory requirements are met.
Skills and Personal Qualities:

Excellent interpersonal and communication skills, both oral and written.

Ability to build effective and professional working relationships both internally and externally.
Ability to lead, motivate and support professional staff and volunteers, some full-time, most part-time and to challenge performance and behaviour when appropriate.

Creative and innovative in approach. Skilled in leading and managing change.
Strong project management skills (planning, budgets, resource management)
An understanding of the dynamics of organisations and of small and large groups.
Excellent organisational skills.
Strong team ethos.

Flexible in approach. Highly resilient and able to work effectively under pressure.
Strong attention to detail.
Good IT skills, including Office365, Excel, Access, Outlook and PowerPoint.
Enthusiasm for developing the organisation and its services to meet changes, driven by market developments and other factors external to the organisation.

Commitment to promoting and maintaining high professional standards whilst upholding the charitys vision and values.
Abilities:

Collaborative outlook, looking for opportunities to work together across multiple teams to deliver multiple objectives across the organisation.

The ability to use and analyse all data, including qualitative and numerical data from a wide variety of sources, to develop evidence-based practices and decision making.
Equalities

WPF Therapy is committed to equality of opportunity. All staff must support this and, wherever possible contribute to the development of this aim.

November 2021