Communications & Stakeholder Business Partner

---

Job description

A generous benefits package offering 26 days' holiday plus Bank Holidays, contributory pension, discretionary bonus, 20 weeks fully paid maternity and paternity leave, health and dental insurance and more. We are based in the City of London in corporate offices with excellent access to major transport links.

Are you a strong match with the following statements?...

• Engaging and influential, with a passion for delivering first-rate stakeholder management
• Excellent written and interpersonal communication skills
• Inquisitive nature with the desire and creativity to turn facts into compelling stories
• Highly confident in developing solid communication plans
• Motivated and adaptable

...if so, we'd love to hear from you.

What you can expect

• A flexible working environment - hybrid approach for office and remote working.
• An award winning organisation with a supportive and fully inclusive culture.
• A structured development programme, designed to help you visualise your career progression within FSCS.
• The opportunity to join a newly formed, ambitious communications and stakeholder team.

The Role

As Communications & Stakeholder Business Partner you will be part of a small team of dedicated individuals, whose core mission is to ensure our diverse audiences (from claims customers and general finance consumers through to industry and political stakeholders) are aware of FSCS and have a great understanding of our protection, strategy and key messages.

One side of your role will be partnering with teams and individuals from across FSCS to support them with their external communications. This could include coming up with ideas and drafting LinkedIn blogs for executive members, producing communications plans for high-profile firm failures, and seeking out fantastic stories for the Content team to share across our digital channels.

The other side will be managing the delivery of various initiatives and communications campaigns. Working with the wider Communications division and external partners, you'll take responsibility for scoping and project management of publications, developing campaigns to engage specific audiences (across a variety of channels) and managing external affairs projects with stakeholders such as politicians and/ or industry practitioners.

No two days will be the same in this role, and you'll work with both the Head of Communications and the Head of Stakeholder and Public Affairs flexibly, depending on the team's priorities. To be successful, you will need to be adaptable, creative and able to influence and work with others effectively. You'll be very organised, proactive, an effective planner and able to produce work quickly - to a very high standard. Working autonomously and being able to make decisions will be important too.

You may have a particular specialism, but you'll be passionate about all aspects of communications and stakeholder engagement and happy to work where needed to get the job done.

My Priorities - what I will deliver

Business partnering

• Provide effective support to teams and individuals with their communications needs.
• Create high quality and detailed communications plans to support firm failures.
• Seek out interesting stories from your areas that fit with FSCS's strategic narrative, and scope/craft these into content such as blogs, website articles or press releases.
• Build strong relationships with Exec and SLC members and support them to raise their profile and talk about FSCS and its work through LinkedIn, media opportunities and events.

External communications

• Write proactive press releases and working with external partners to pitch these to relevant media.
• Develop consumer awareness campaigns across owned and earned channels, working with the Content Team to create and deliver these.
• Handle reactive communications as required to manage reputational risks, working with our agency partner to craft messages for journalists.

Stakeholder engagement

• Develop communications plans for specific audiences, for example trade associations, MPs and political figures, and consumer bodies.
• Work with the policy team to respond to consultations from bodies such as the FCA and HMT on FSCS's behalf.
• Produce briefing and presentation materials for external contacts to help inform and educate about the work FSCS does and deliver these as required.
• Both host and attend events, personally engaging external stakeholders to deliver on our communications objectives.

My Knowledge - what I need to know

• Highly articulate with an excellent understanding of written English, able to write for a variety of formats.
• Creative minded with an ability to develop interesting and innovative ideas.
• Understand how data and insight should be used to influence communications and stakeholder plans and activity.
• Digitally minded with a strong understanding of common workplace tools including Microsoft Office.
• Able to educate, coach and support others to build their communications and stakeholder management skills.
• Strong ability to create a positive, collaborative working environment with customer experience at its heart.
• Strong experience of one or more relevant specialisms, e.g. public relations, public affairs, stakeholder management, digital marketing.
• Able to work autonomously, taking a proactive approach and managing your own time and workload effectively.