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Complaints Manager - Technical Team - 12 Month Contract

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Bruin

2021-12-03 08:52:28

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Trades & Services

Job description

The Role

  • Supporting the day to day activities of the retail complaint teams to ensure complaints are investigated and resolved thoroughly and impartially.
  • Driving competence and efficiency throughout the team.
  • Documenting and maintaining department policies and procedures setting standards of best practice and to ensure the approach to complaint handling is consistent
  • Supporting workplace investing complaint team, management of the relationships with the Financial Ombudsman Service and the Pension Ombudsman Service. Supporting on reinvestigating complaints and liaising with relevant parties to resolve disputes following a complaint response, and handling of complaints related to investment advice.
  • Supporting and working collaboratively with the technical specialists and assistant manager/s within the complaint technical team to ensure they can effectively manage their role and responsibilities. This includes regular 1-2-1s, leading of technical team meetings, monitoring team outputs and progress of ongoing projects.

The Candidate

  • Sadly candidates without relevant experience in financial services complaints cannot be considered for this role.
  • Experience of managing a team would be beneficial, not essential
  • In depth knowledge of products, services and systems within Financial Services is Essential
  • Strong understanding of regulatory requirements within DISP.
  • Excellent organizational skills.

This is a fantastic opportunity for a Complaints Analyst with outstanding technical understanding who is looking to take the next step in their career.

Next Steps

For more information regarding this or other roles in Financial Services, please contact Thomas Brogden:

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