Customer Service Adviser - In Branch

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Job description

Customer Service Adviser - Voice in Branch - Kingston
Kingston-Upon-Thames, United Kingdom

WHAT YOU WILL BE DOING

For our customers, you'll be more than just the friendly voice and face of Santander. You'll be a listener and problem solver.

It's what makes this role so rewarding. Whether you're helping someone calling our contact centre, doing a simple cash transaction or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Just as no two customers here are the same, no two days will be either.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy and challenging, so we're a close-knit team. We take each other seriously too. If you have an idea about how we can improve things, we want to hear it.

You're the eyes and ears of our business after all.

What you'll be doing

• Helping customers by answering inbound calls to our contact centre for up to 75% of your time

• Being the first point of contact for customers in branch for up to 25% of your time

• Assisting with day-to-day transactions, queries and servicing

• Building relationships and finding solutions

• Developing your knowledge of services and products to help our customers

• Identifying new ways to improve the customer experience

What we're looking for

• Proven experience in a customer service role

• Excellent listening and communication skills

• Computer and numeracy skills

• Real desire to go above-and-beyond for customers

• Team player with a flexible, can-do approach to work

What else you need to know.

This is a 12 months fixed term contract position.

The role is based in our Kingston branch.

This is a full-time role working across Monday to Saturday.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself- Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging pagehere.

How we'll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting salary of £19,823

• Receive a £500 annual cash allowance to spend on our great range of benefits.

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• 24/7 access to an online employee discount platform

• Share in Santander's success by investing in our Sharesave and Partnership shares plans

• Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit ourwebsite.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

Please click on the apply button for further information and to apply