Customer Success Manager

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Job description

Description
At OSTTRA we are passionate about our clients and are consequently looking for a Relationship Manager who is ready to join our growing team. The successful candidate will be a dedicated advocate who possesses excellent relationship management skills who can autonomously manage complex issues and drive maximum value/ success to existing clients. They will also encourage strategic adoption and expansion, all whilst building long-lasting relationships and promoting the OSTTRA brand.

Role Summary:

• Manage and act as an escalation point across a group of clients, build / retain relationships with ‘Heads of’ & C-suite executives to drive and increase adoption and utilization of OSTTRA products, with a focus of revenue protection and growth.
• Maintain a high touch engagement model with clients through regular cross functional business and operational reviews
• Develop a trusted adviser relationship and account planning process with partners and internal teams, ensuring that all activities are closely aligned with client business strategies and internal goals
• Help cultivate a sense of priority, professionalism and execution that establishes a new level of expected client experience
• Proactive, horizontal collaboration
• Be the voice of the customer
• Provide visibility and transparency into client health through internal MIS and reporting

Skills:

• A sound knowledge of financial markets and market participants.
• Asset class knowledge, FX, OTC or Securities desirable
• Experience in a client facing operational, project management or Account management role supporting one or more cloud-based products
• Exceptional communication skills, both verbal and written
• Ability to navigate complex organizational structures
• Excellent problem-solving skills
• Outstanding organization skills
• Well-developed presentation skills
• Execution focused ‘Get it done’ attitude

CME Group: Where Futures Are Made

CME Group () is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

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