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Deputy Head of Operations

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DSR Global Ltd 60000.00 British Pound . GBP Per annum

2021-12-03 13:50:14

Job location Barkingside, Greater London, United Kingdom

Job type: fulltime

Job industry: Accounting

Job Contact: Client Manager

Job description

Our client based client is looking for a Deputy Head of Operations to join their Operations Team.

Overall responsible operational activities and Financial crime activities.
In charge of UK Retail and Corporate Banking operations responsible for issuing guidance on management of operations. The responsibilities include-
Monitoring of Back Office work
Monitoring of Help-Desk (including monitoring of calls, training the help desk staff) operated in UK at present
Monitoring of IT -Set up, operation and maintenance
Authorization of all non- treasury SWIFT outwards above £500,000.
Reconciliation of Nostro Accounts and management of Swift users
Handling of Death Claim Cases
Customer Complaints Handling
Monitor debit balances in Current account, un-approved overdraft, sundry and suspense accounts etc.
Correspondent banking
Follow up of Operations Review Reports of the branches
Issuing guidance and support for Credit Payment Recovery, image clearing
Liaising with NatWest (our banker) for reconciliation, clearing etc.
Provide guidance and support for Cash Remittance activities (G4S), ATM Installation and Management, Safe Deposit Vaults/Lockers installation at branches.
Handling of Customer Complaints
Monitoring and Managing of outsourced activities relating to operational matter.
Member of HIOC meeting.
Dealing with external bodies and their queries unless they are compliance/Financial Crime related.
Preparation and providing guidance regarding new guidelines and circulars for handling operational matters in the bank
Managing and assisting in generation of statement
Communication with customers on periodical changes to account terms and Conditions

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