Director - CRM Strategies

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Job description

OverviewWhen you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.ResponsibilitiesAs the Director of CRM Strategies, you will perform an important leadership role in developing innovative, data-driven, multi-dimensional strategies and tactics to improve client and business outcomes for strategic CRM client engagements and play an implementation role in helping bring those strategies to life. Responsibilities include, but are not limited to:Support the delivery of CRM Service transformations; design and implement business changes that drive industry-specific transformation.Develop a deep understanding of our clients' business dynamics and recommend solutions to our leaders that address their clients' unique market and organizational needs.Build relationships with leaders across the firm to sustain Hines' position as a long-term trusted advisor and partner.Leverage CRM technology to synthesize data, report on key insights and help our leaders create stories and connection points for our clients.Utilize key insights and analysis to identify actionable solutions that elevate client experience and identify areas for growth.Work with key stakeholders to integrate and utilize business models to optimize performance, either internally or externally.Stay abreast of industry trends, identifies strategic sponsorship opportunities, and leverages external conferences/opportunities to boost partnerships and drive new business.Stay informed on tenant press and track headlines/growth for high-trajectory tenants.QualificationsMinimum Requirements includeBachelor's degree from an accredited institution.Eight or more years of experience in business development and leading CRM technology implementations and digital transformations, preferably in the Commercial Real Estate industry.Knowledge of Salesforce is strongly preferred.Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 240 cities in 27 countries. Hines oversees a portfolio of assets under management valued at approximately $160.9 billion¹, including $81.7 billion in assets under management for which Hines serves as investment manager, and $79.2 billion representing more than 172.9 million square feet of assets for which Hines provides third-party property level services. Historically, Hines has developed, redeveloped or acquired approximately 1,450 properties, totaling over 485 million square feet. The firm has more than 180 developments currently underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2020.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.PI