E-Commerce Team Leader

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Job description

E-commerce Team Leader

This is an amazing opportunity to work for one of our prestigious clients, who are a medium sized retail company, based in North London who are looking for an E-commerce Team Leader. You will have gained similar experience either in an E-commerce/digital environment and have a real passion and drive within E-commerce. You will be responsible for the upkeep of all products and promotions across the online shop as well as the content on the Experiences website, and responsible for the setup of the products on that site in line with requirements from the operation.

The Team Leader will also share responsible for copy, all images, and all pages across both sites. They are there in order to ensure highest possible quality, and to pick up any issues or bugs with the websites.

They will also manage other elements like merchandising on the site, working with third parties to innovate the website, setup in the CMS, on site product search as well as on site promotions.

KEY RESPONSIBILITIES
Responsible for supporting the E-commerce team in maximising sales and profit margins across the online shop and Experiences website.
Experience with managing a direct report.
Ensuring the brand guidelines are upheld on all E-commerce platforms
Ensure all information is correct across all E-commerce platforms such as customer service info and store location info
Redirects - Managing redirects across the online shop and Experiences website.
Responsible for the updating of META data in addition to the creation of product descriptions on the shop
Create personalised experiences using Dynamic Yield to improve the customer journey and maximise sales.
Ownership of creating fully responsive landing pages for promotions and featured ranges across the online shop.
Product priority - making sure that products are arranged in the right order on the shop to support the customer experience.
Report any website issues to the Retail and Visitor Attractions Online Manager and/or to our systems supplier.
Backend setup and maintenance of settings such as pre-order product lists and customisation lists for replica shirts
Responsible for product badging and all other on-site visual merchandising such as on-site search
Work alongside operations and optimisation to conduct split testing and personalisation on site
Responsible for maintaining the Facebook and Instagram shops.
Responsible for setup of tours and upkeep of content on that site
Responsible for maintaining site speed for the Online shop
Responsible for all Back End setup including but not limited to on site promotions
Responsible for utilising the On-site Search tool

SKILLS AND EXPERIENCE
Thinks ahead, generates ideas, challenges the status quo
Values & respects others, builds relationships, collaborates
Gets things done, delivers to high standards, takes responsibility
Strong communication and interpersonal skills
High attention to detail
Highly organised, proactive and self-sufficient
Knowledge of web content management systems
Good experience of using Microsoft Office software (word, excel)
Understanding of SEO
Understanding of HTML/CSS
Comfortable writing briefs to external clients for on-site developments.
Computer literate with the ability to learn computer systems