Employee Support Analyst

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Job description

The Team:
Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort by providing platinum support to nearly 21,000 employees and more than 500,000 annual visitors in more than 170 state of the art offices around the world.
We are a close-knit, hardworking team made up of: Service Specialists, Service Desk Analysts, Desktop Technicians, Audio-Visual, and Mobile Technology representatives. Each of these groups rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we can develop.
For example, our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services-from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

The Opportunity:
The Global Employee Operations Team is absolutely crucial to the smooth operation of the internal IT systems at Bloomberg. We provide technical support for all in house IT systems. A core part of this group is made up of Service Desk Analysts and Desktop Technicians. This team forms Bloomberg's front line, providing level 1 & 2 technical IT support for all of our employees. You could be part of this team striving for first call resolution whilst taking a detail-oriented approach to addressing customer technical needs quickly and efficiently.
Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be a combination of providing remote and desk side support for PCs, Laptops & MACs. In addition to PC support you will be looking after other areas such as Mobile Technology and AV systems.
Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.

We'll trust you to:

• Provide level 1/2 technical support to our 21,000 internal employees remotely and desk side
• Provide software and hardware support
• Have proven analytical and problem-solving abilities
• Bring Innovative ideas whilst demonstrating high energy, a sense of urgency, and decisiveness
• Manage multiple inquiries via our internal ticketing system
• Keep yourself up to date with the newest technologies
• Handle and deliver small projects

You'll need to have:

• A real passion for Technology!
• Experience providing exceptional customer service
• Have excellent spoken and written communication skills in English
• The ability to quickly learn new technologies
• Ability to thrive in a high pressure and high paced environment

What's it like to work here?
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy, where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or positions. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it isn't all about work.
Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives, from helping local school kids with their reading, to helping clean up local parks and waterways.

Bloomberg's Core Values:
Innovate + Collaborate + Do The right Thing + Know Your Customer

If this sounds like you:

Apply if you think we're a good match!
We'll get in touch with you, to let you know what the next steps are, but in the meantime feel free to have a look at more of what we do at Bloomberg:
Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.