Event Operations Manager

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Job description

Are you an experienced events and operations manager, able to deliver successful events whilst providing efficiency and cost savings?

Can you produce events with excellent participant experiences at their heart?

About the role

As our Operations Manager you'll be responsible for operational planning and logistical delivery of specific British Heart Foundations (BHF) Events, you'll develop brilliant operational and logistics plans to ensure events are delivered successfully and participants have an excellent on-the-day experience.

You'll deliver budget, forecasts, and plans, developing our growing events portfolio. Working with the wider Product Delivery and Marketing teams you'll also help to identify opportunities and help plan local and/or regional activities to recruit participants and/or promote the events.

Nurturing excellent relationships with key internal partners, external stakeholders and suppliers so everything runs smoothly in the lead up to the event and on the day, you'll deliver cost savings and efficiencies by championing effective planning, buying, and getting the best possible value for money from suppliers.

This is a dual location role, with your working time split between your home and our London Office. This will allow us to unlock our best work for our cause, blending the best of home and office working.

Please note this is a 12 month fixed term contract and the internal job title of this role is "Operations Manager".

About you

As our ideal candidate, you'll have demonstrable experience of managing and delivering large-scale, complex logistical projects, including on the day site management and managing resource in the most efficient way possible.

Passionate and proactive, you'll have experience of leading and delivering a portfolio of events and a proven track record of event management, budget management and developing insightful reports.

A strong project manager, able to build strong relationships with all stakeholders, you'll have a knowledge and understanding of Risk and Health & Safety management with excellent attention to detail and be able to coach teams.

Able to manage engaging events you'll help deepen our stakeholders understanding and knowledge of the BHF's charitable work, making sure customer experience is at the heart of everything we do.

To be successful at this role you will have the following skills and experience:

Proven experience delivering complex and high-quality logistics and events that inspire and engage target audiences.
Experienced in evaluating events and managing large-scale event expenditure budgets
Excellent communication and organisational skills
Good analytical and numerical skills with the ability to report on datasets and make informed decisions and suggestions for continuous improvements
Able to multi-task and with excellent time management skills
Able to build and maintain relationships with key internal and external stakeholders

About us

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we've ever funded, every item we've ever sold, every campaign we've ever run, all the support we've ever given. The donations we receive are used to make people's lives healthier and longer.

We celebrate diversity and make inclusion part of what we do every day. It sits at the heart of our People Experience. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we're happy to explore what's possible for you and the role.

What can we offer you

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

Interview process

The interview process will be held over MS Teams.

How to apply

It's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early applications are encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.