Field Service Engineer (Medical)

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Job description

Job Title: Field Service Engineer (Medical Devices)

Salary: £30,000 + £4,200 (Call out rota)

Location: Central London

Responsible for the service maintenance and repair needs of a wide and varied range of medical devices.

Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.

Essential duties will include, but not limited to the following: -

· Continually support and develop a culture of health & safety first

· Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable

· Weight testing equipment to Loler guidelines

· Completion of service and repair documentation via smart phone PDA device

· Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload

· Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number

· Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance

· Maintenance of van and periodical maintenance checks

· Adhere to Risk/Method Statements and contract Operating Procedures at all times

· Effectively communicate/escalate issues to the back office scheduling team

· Participate in the company 24/7/365 call out rota and act as support in times of business need

· Establish and maintain proper business relationships with customers and peers

· Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales

· Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer

Personal Characteristics

· Excellent analytical, communication and influencing skills

· Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.

· Hands on, "can do" approach with willingness to work in production to understand the true issues and identify root causes of problems.

· Impeccable attention to detail and forward-thinking.

· Able to thrive in a dynamic and fast-paced environment.

· Integrity, initiative and focus.

· Proactive, with good problem-solving skills, able to make decisions independently.

· Exceptional customer service - both internally & externally.

· Team player but able to work independently.

· Flexible approach to work and working hours.

· Excellent written and verbal skills.

· Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.

· Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies.

· Ability to plan, organise and prioritise own work with minimal supervision.

· Willing to listen and take advice from others.

· Shows initiative and has ability to think for self