Head of Client Management, EMEA, Charles River Development, Managing Director

---

Job description

Who we are looking for
The Head of Client Management, EMEA will have overall responsibility for leading and overseeing the Client Management practice within the EMEA region. The primary objectives of the role are to establish a world class, high-energy team that is focused on the retention and growth of the CRD client base within the EMEA region, with a heavy focus on client satisfaction. This position has direct responsibility for revenue retention and client satisfaction associated with the CRD business.

Why this role is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.
Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for
As Head of Client Management, EMEA you will

• Serve as a recognized leader of the Client Management business within Charles River and represent the function across State Street
• Maintain frequent communication and collaboration with internal client account teams and business units; Specifically manage and foster the strong relationships within State Street for the collective benefit of our clients
• Directly lead, develop, empower and inspire a team of Client Managers to be effectives owners of client relationships with confidence operating at senior levels within those firms
• Help drive and evolve the strategic direction of the Client Management function, taking into consideration such factors as industry trends, regulatory environments, client feedback, revenue opportunity and competitive analysis
• Develop relationships with senior client personnel to gain an understanding of client strategy and CRD's alignment to achieving their strategies
• Proactively ensure effective client issue resolution, project delivery, and collaboration with other CRD teams

What we value
These skills will help you succeed in this role:

• Specific knowledge of the investment industry (e.g., financial instruments, workflows, major players, trends, etc.)
• A strong leadership and management profile coupled with outstanding verbal and written communications
• Superb business judgment and ability to think through complex business issues
• Critical assessment capability -ability to maintain a very high bar and drive excellence in work products, services, hiring, etc.
• Proven experience successfully recruiting and building world class teams.
• Ability to produce high quality management information/dashboards for wider leadership and information sharing

Education & Preferred Qualifications

• Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science
• 15+ years' experience within the Financial Services / Software industry, preferred experience in Relationship Management, Business Analysis or similarly functioning role
• 5+ years' experience managing high-performing teams
• Strong analytical and problem-solving skills
• Proven organizational skills with attention to detail

Additional requirements

• Travel up to 40% may be required.
• Knowledge of additional European language will be considered a plus.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers