Head of Operations

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Job description

Background

Leading Education is a rapidly-growing international education consultancy focused on helping ambitious students to achieve places at world-leading universities. Our unique online tuition programme is designed to help students develop the curiosity, creativity, and critical thinking skills to win a place at Oxford, Cambridge, Imperial, LSE or Medical schools.

The programme consists of four core components and has enabled our students to achieve an Oxbridge success rate of 38% - double the national average! We have doubled our revenue year-on-year since we started;
we now deliver over 10,000 hours of tuition a year.

Alongside our commercial work, we run a highly successful Oxbridge Access Programme. The programme is growing at 300% a year and last year solicited applications from over 1\/20th of the overall number of comprehensive school students applying to Oxbridge. By 2025, Leading Education aims to help more non-fee paying students than private, paying clients.

The Role

We are looking for someone who can make an impact on a dynamic, fast-moving company by joining the team as the Head of Operations. The Head of Operations will pioneer and oversee systems designed to arrange, manage and monitor over 20,000 lessons a year.

Responsibilities of this role include:

Develop and foster effective collaboration with the Heads of Academic Departments to implement our proprietary academic curricular, lesson structures and academic monitoring practices to ensure our programmes facilitate life-changing outcomes for our students.

Oversee a team of full-time Tuition Coordinators whose responsibility it is to liaise between tutors and clients to ensure that lessons are arranged and delivered effectively.
Identify areas where operations could be improved or enhanced through technology, organisational and\/or process change.

Redevelop and progressively refine our systems in order to make them as efficient as possible.
Lead on the development of a new tuition management platform designed to automate key parts of our academic operations workflow.
Develop and supervise tutor recruitment strategies.

We owe our academic success to a carefully selected team of outstanding Oxbridge admissions tutors.
Manage Leading Educations network of 300+ expert Oxbridge admissions tutors through their next stage of growth, helping drive better student outcomes and feedback.

Play a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion.
Deploy effective customer service systems to ensure that we are providing a world-class customer experience. Managing client complaints and using constructive feedback to drive further improvement.

Provide general support for the CEO and the COO.
Benefits of the role:

Chance to make an impact in a rapidly growing company, at an exciting stage in our development.
Responsibility from day 1 we get things done quickly without layers of bureaucracy.
We operate a hybrid model of working, which currently involves 2 days in the office and 3 days working from home.

Make a large-scale, tangible impact by helping thousands of students a year from diverse backgrounds win a place at their dream university.
Dynamic, friendly team with a culture of openness and radical transparency.

Salary of 48,000 per annum
5 day working week (roughly 40 hours)
Qualifications:

Outstanding interpersonal skills as demonstrated by the ability to form professional relationships at all levels within the organisation and with appropriate external stakeholders, such as schools, parents and partners.

Minimum of 2 years of management experience with a proven track record effectively directing and motivating teams to achieve exceptional results.
Top-notch organisational skills and a meticulous attention to detail required to process various workflows and manage multiple systems with a high degree of accuracy and efficiency.

Determined, self-driven, high energy. You are tenacious and stop at nothing to make sure students are receiving high-quality customer service. Highly responsive and persistent.
Dedicated to working with demographics that have historically been underserved and under-resourced.

Passionate about fair access to university education.
A seasoned systems thinker able to come up with creative, scalable processes to manage large quantities of lessons.
How to Apply

If you are interested in applying, we would love to hear from you!

Please send a CV by an email via the button belowby 13th December 2021.