Head of Repairs and Planned Maintenance

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Job description

MMP Consultancy are currently seeking a Head of Repairs and Planned Maintenance on a permanent contract for a social housing organisation based in Central London. Salary banding: £65,000 - £70,000 per annum.

Key Duties

* The Head of Repairs & Planned Maintenance is responsible for leading the operational delivery of the reactive repairs, voids and planned investment service, engaging with residents, contractors and key stakeholders. Our vision is to deliver a customer focused service.
* Management of a Direct Reports team of 8 and an indirect team of circa. 50
* Budget management in excess of £4 million

Principle outputs & responsibilities

* Responsible for leading the operational delivery of the responsive repairs, voids and planned investment service.
* Utilising our multi-disciplinary teams and contractors to deliver a customer focused service, which meets or exceeds our service offers, is delivered within budget and evidences a value for money approach.
* Compliant with all statutory and health and safety regulations in respect of directly employed operatives and maintenance contractors;
* Effectively lead, manage and develop the teams to meet agreed service levels.
* Lead and manage the service ensuring team members take ownership for tasks, working across internal departments to agree service standards, processes and solutions to resolve customer enquiries efficiently.
* Lead, manage and provide effective reporting of KPIs and MI's to effectively monitor the breadth of services. When required, develop and manage service improvement plans.
* Working with Asset Management and finance colleagues, develop 5 and 10 year planned investment programmes and provide information/data for inclusion in long term business planning.
* Develop a good working relationship with key customers and stakeholders, to ensure the service is co-created and customer service standards continue to develop. Attend resident meetings to review the service, take action to respond to feedback and prepare/amend service delivery plans.
* Work closely with the customer service centre to develop effective 'triaging' of repairs to support right first time; digital communication channels and key objectives contained within the Customer Service Strategy.
* Lead and manage the procurement of key contracts ensuring adherence with the Procurement Policy.
* Ensure key systems, such as an in-house system for Repair Management, Keystone (strategic asset management platform), CRM and Compleat (finance P2P system) are utilised to support service delivery, data/information and events are recorded accurately to evidence service delivery and regular audits are undertaken to ensure compliance.

Professional Memberships / Qualifications

* CIOB, RICS, Bsc. or equivalent qualification and experience

Title: Head of Repairs and Planned Maintenance

Salary: £65,000 to £70,000 per annum

Contract: Permanent

Location: Central London (remote working 2/3 day split)

If you aren't interested but know of somebody who might be, please feel free to forward the details of this role