IT Services Team Lead

---

Job description

*The Role*

We are recruiting two IT Services Team Leads to join our London office. Each Team Lead will lead a team of Desktop Support Technicians, responsible for providing a first class service to all internal stakeholders across all Frontiers offices globally.

No two days are the same; you will need to be dynamic, solution focused and proactive in your approach to your work with a collaborative leadership style suited to a fast paced environment driven by innovation.

The team have responsibility for all aspects of provisioning, installing, configuring and maintaining hardware and software and your responsibilities will include:

* Line managing a team of Desktop Support Technicians; coordinating work between the team, coaching, mentoring and acting as a point of escalation.
* Planning, forecasting and procuring resources according to business need and overseeing the IT asset management inventory.
* Leading by example and providing hands on support covering the employee life cycle along with resolving 1st and 2nd line queries as they arise from the wider Frontiers team.
* Owning documentation and Standard Operating Procedures, maintaining the IT Services Knowledge base.

Our office is based in London, it is expected you will need to be in the office 2/3 days a week with working from home an option for the remainder of the week. The role reports to our IT Network and Services Manager.

*About you: *
* You have proven leadership qualities and line management experience within IT Support Services
* You have experience of providing level 1 and 2 technical support and using IT support ticket management systems (Zendesk, JIRA) .
* You are collaborative in your approach to work with great interpersonal skills and the ability to foster good working relationships with key stakeholders across the business.
* You are flexible, solution focused and adept at trouble shooting complex issues
* You are invested in your personal development, with a willingness to learn, grow and share new skills and knowledge with the team.

*What we Offer*

International environment

With over 50 nationalities across seven locations around the world, we are certainly a diverse company. You will have the opportunity to work with teammates in other offices, as well as with researchers, editors, and authors from across the globe.

* 25 annual leave days
* 4 well-being days
* Participation in the annual company bonus scheme
* Extensive learning opportunities through our LinkedIn Learning partnership
* 3 volunteer days through our online platform
* Access to Headspace App
* Online Yoga classes

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination - including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 600 employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

Job Types: Full-time, Permanent

Additional pay:
* Bonus scheme
Benefits:
* Wellness programmes
* Work from home