IT Solutions Assistant

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Job description

Fixed term contract for 36 months

Are you looking for a new environment to develop and expand your expertise in the support of user facing technologies and services including Audio-visual teaching room equipment, PC and MAC endpoints, operating systems and related software? If so, why not join the University of East London as an IT Solutions Assistant?

We have a Frontline Services team embedded within our IT department providing support to both staff and students across all UEL sites. This team now has an opportunity for a dynamic individual with enthusiasm for customer service and ambition to develop experience in 1st and 2nd line IT technical support to join.

This exciting position will challenge the post holder to provide both face-to-face and offline support for UEL IT services, working in line with our systems and processes to improve customer service and satisfaction. As an IT solutions assistant, you will have a working knowledge of both Audio-Visual (AV) classroom equipment and personal computers, and an aptitude for hands-on technical work. Dealing with a diverse range of staff and student interactions in a fast-paced complex organisation, the post holder will need the ability to solve problems from a wide range of requirements to improve our IT services to a widening university community.

The successful post holder will be customer-focused and patient with excellent communication skills. The post holder will be involved in wider Audio-Visual and IT related work, developments and projects, working with our IT Solutions Specialists. Always working within agreed service levels, you will be part of our drive to deliver measurable improvements to service quality and operational efficiency.

The post holder will need to be a positive and pro-active team player, with the confidence to contribute to decisions both within and external to the department. Liaising with a variety customers, stakeholders and vendors, you will need to have strong communication skills. The post holder will be comfortable in writing user-oriented guides and maintaining administrative systems, as well as providing the technical aspects of our services, and produce key deliverables to tight deadlines by effectively working with multiple priorities.

At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University's future and those of the students whose lives you will touch and change forever. We also offer a great range of benefits including pension, family friendly policies and an on-site nursery and gym at our Docklands Campus.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL's mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

Closing date: Sunday 05 December 2021

Interview date: Tuesday 14 December 2021