IT User Experience Lead - Enterprise Platforms

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Job description

WHAT YOU'LL DO
We're looking for a creative IA, UI and interaction design-oriented individual with the skills and experience to work create user-centred responsive and mobile designs with the largest Tribe in BCG and to help grow BCG's Design Language and Patterns library.

You will be responsible for defining and managing the UX of our Enterprise Platforms Tribe at BCG. You will work as part of a multi-disciplinary Agile team as the UX Lead focused on creating a first-class user experience for consumers of the tools and services offered by the Tribe.

You'll also work with the UX Centre of Expertise to help grow our Patterns library, creating a componentised, consistent and reusable design language.

Working with the Enterprise Platforms Tribe, the UX Lead will be responsible for:

• Working with the Product Owner to define the UX vision, guidance and guardrails for the Tribe.
• Conduct end-user research to understand user needs and pain points and to validate concepts, prototypes and designs.
• Creating information architectures, interaction designs and user interfaces that will serve our users' needs and the Tribe's vision for their products and services

Working with the Design Language and Patterns Library the UX Lead will:

• Work closely with the Product Owner to define and evolve the components, patterns and principles that support the design language
• Create the atomic components that will be used by the UX Centre of Expertise nad our partner Tribes
• Engage with end-users, stakeholders and leadership to validate the designs

You should be comfortable jumping straight into the wide range of design tasks as part of a globally dispersed team. On-the-job learning will go hand-in-hand with guidance and formal training opportunities. You will work on a range of projects and support extended teams with design best practice to enable us to continue keeping our employees at the centre of everything we do. You can expect to have an impact at BCG from Day 1!

You'll also be part of the broader UX Centre of Expertise, working alongside other UX team members. The UX CoE offers support, guidance and training for all our practitioners, and has in place the processes, methodologies, research and patterns libraries that gives us the support we need to do our best possible work.
YOU'RE GOOD AT
What kind of people would we like to speak to?

• The curious - people who want to learn and know more
• The pragmatists - those who understand the necessary constraints of UX at scale
• The flexible - folk who are happy and able to adjust their preferred design processes and approaches as projects demand
• The collaborators - The UX CoE work across products, services and functions; we need someone who recognises the need for broad engagement across the business to arrive at the best design outcomes
• The thinkers and doers - Our designers need to be able to think conceptually and work practically; this is a practitioner role and you'll be hands-on with research, analysis, concepting and prototyping
• The synthesisers - BCG folk deal with complex problems day-in and day-out; we'd love to hear from people who are able to manage that complexity - and abstract complexity to simplicity where possible and appropriate
• The outcome-oriented - we need designers who understand that research is a path to outcome, rather than an end in itself. Our work is to offer evidence-based guidance to the business
• The advocates - our UX designers are champions for our users and will have the skills, experience, credibility and soft-skills to negotiate on their behalf
• The educators - the UX CoE is established and growing but we still need to help guide our colleagues towards a more user-centred outlook. Our designers advise, guide and educate.

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Please note that this role is very much targeted at UI and interaction design-oriented UX folk; an eye for visual design and the ability to design effective, usable UIs is a must-have

We'd love to see candidates:

• who have at least five years experience creating effective, appropriate and easy-to-use information architectures, interaction designs and user interfaces
• who can demonstrate strong experience in designing UI components & navigation for responsive web and mobile platforms
• who understand the fundamental importance of research and analysis to support their design process and - perhaps more importantly - understand that necessity of their research analysis being outcome-oriented.
• who have business know-how: Understanding of business metrics and the ability to translate company goals and objectives into effective digital experiences
• who are comfortable with - and effective at - liaising with senior leadership; who are able to tell the story of their design in a language that resonates with the audience
• who understand the importance of being a credible design authority - who can evidence the contributions to broader business initiatives that their designs have achieved
• who have experience of working in an Agile environment, ideally with an understanding of how to operate Agile at scale

YOU'LL WORK WITH
BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
ADDITIONAL INFORMATION
Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemption.
*two weeks after receiving the final dose of a WHO-approved COVID19 vaccine