IT User Experience Lead II - Staffer Experience

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Job description

WHAT YOU'LL DO
Working within BCG's Staffer Experience team, you'll be responsible for the UX strategies that drive the team's product and service offerings. You'll be responsible for research and analysis of user needs and sentiment and the creation and testing of design prototypes and concepts.

As a Lead UX Designer, you'll also need to be comfortable liaising with senior leadership, showcasing your UX work and evidencing the contributions your research and design work have made to the team's broader strategic initiatives.

You will have the unique opportunity to work on multiple high-visibility projects that support our BCG employees. We're looking for a creative, interaction-design oriented individual who can find ways to help our colleagues.

On the product team, the UX Lead will be responsible for:

• Working closely with the Product Owner, creating and iterating UX designs that support the Squad's vision
• Collaborating with the Squad to support and guide the execution of the design vision for our users

To support your responsibilities on the product team you will:

• Drive and synthesize customer discovery and understanding through contextual interviews, job shadows and usability studies with employees across the company, learning how employees engage and collaborate across a variety of business capabilities and technical systems
• Facilitate design thinking and working sessions across multiple disciplines to build shared understanding, consensus and forward progress against deliverables
• Work closely with the Change and Enablement team to create user journeys and design deliverables
• Create service blueprints, process flows, information architecture diagrams, wireframes, prototypes or other artefacts required to build shared understanding across multiple disciplines
• Collaborate with other UX Design professionals to establish and document best practices for consistently gathering and detailing customer understanding;
• Create sustainable and effective mechanisms for continuing insight into user needs

You should be comfortable jumping straight into the wide range of design tasks as part of a globally dispersed team. On-the-job learning will go hand-in-hand with guidance and formal training opportunities. You will work on a range of projects and support extended teams with design best practice to enable us to continue keeping our employees at the centre of everything we do. You can expect to have an impact at BCG from Day 1!

You'll also be part of the broader UX Centre of Expertise, working alongside other UX team members. The UX CoE offers support, guidance and training for all our practitioners, and has in place the processes, methodologies, research and patterns libraries that gives us the support we need to do our best possible work.

YOU'RE GOOD AT
WHAT KIND OF PEOPLE WOULD WE LIKE TO SPEAK TO?
1. The curious - people who want to learn and know more
2. The pragmatists - those who understand the necessary constraints of UX at scale
3. The flexible - folk who are happy and able to adjust their preferred design processes and approaches as projects demand
4. The collaborators - The UX CoE work across products, services and functions; we need someone who recognises the need for broad engagement across the business to arrive at the best design outcomes
5. The thinkers and doers - Our designers need to be able to think conceptually and work practically; this is a practitioner role and you'll be hands-on with research, analysis, concepting and prototyping
6. The synthesisers - BCG folk deal with complex problems day-in and day-out; we'd love to hear from people who are able to manage that complexity - and abstract complexity to simplicity where possible and appropriate
7. The outcome-oriented - we need designers who understand that research is a path to outcome, rather than an end in itself. Our work is to offer evidence-based guidance to the business
8. The advocates - our UX designers are champions for our users and will have the skills, experience, credibility and soft-skills to negotiate on their behalf
9. The educators - the UX CoE is established and growing but we still need to help guide our colleagues towards a more user-centred outlook. Our designers advise, guide and educate.

YOU BRING (EXPERIENCE & QUALIFICATIONS)
Please note that this role is very much targeted at designers with experience of - and a passion for - user research and interaction design.

We'd love to see candidates:

1. who have at least five years experience solving complex problems and working in complex spaces
2. who have experience of working in an Agile environment, ideally with an understanding of how to operate Agile at scale
3. who understand the fundamental importance of research and analysis to support their design process and - perhaps more importantly - understand that necessity of their research analysis being outcome-oriented.
4. who have business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
5. who are comfortable with - and effective at - liaising with senior leadership; who are able to tell the story of their design in a language that resonates with the audience
6. who understand the importance of being a credible design authority - who can evidence the contributions to broader business initiatives that their designs have achieved

YOU'LL WORK WITH
You will be part of the internal User Experience Centre of Expertise. This is a globally dispersed team, located in London, Boston and New Delhi. You will work closely with our internal stakeholders globally and will be comfortable working tightly with passionate engineering and product teams that are concerned about the creation of a great user experience.