JLR Senior Service Advisor

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Job description

Group1 AutomotiveJLR Senior Service AdvisorAre you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?If the answer is yes to the above then we want to hear from you! Our hugely successful Jaguar Land Rover Dealership in Sidcup is looking to recruit a new Senior Service Advisor.About the positionThe successful candidate for our Senior Service Advisor position will have previous experience from working within a Franchise main dealer and proven customer service skills.You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Senior Service Advisor position involves:Liaising closely with the workshop teamMeeting and greeting customers in a friendly and courteous manner throughout the day.Booking vehicles into the technical workshop.Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.Adopting a sales approach regarding upsell.Maintaining good housekeeping standards and orderly administration of your work.About our requirementsWe expect you to demonstrate some skills that will prove very beneficial in the position, including:Customer awareness.Ability to work to deadlines and targets.Strong teamwork skills.Confident and professional communication skills.Full driving license.About usThe Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil. Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.Group 1 Automotive employees also benefit from; Company Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Share Save Options, Your Birthday OffIf you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we'd like you to apply now!