Lead Community Manager (F/M/X) - Permanent Contract

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Job description

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.Team culture :We are a team of Video Editors, Content Strategists, Community Managers, and Copy Checkers responsible for running the most modern and innovative pages on social networks. Our teams are dynamic and encourage sharing knowledge to learn and grow. We aim to work as a collective as this is the best way to get your creative juices flowing. In addition, the Content teams are an essential ingredient at Jellysmack because it's our job to deepen relationships with our audiences. Do you have what it takes to become a part of our team?Your mission :The Jellysmack Operations team is organized into Pods. Each Pod works with Creators in one subject area (Beauty, True Crime, Entertainment, Auto & Sports, Food & Leaning, Crafts, Vloggers, and Gaming).The Lead Community Manager will focus on establishing best-in-class practices for Jellysmack Creators and Jellysmack-owned channels and support business squads in delivering on their objectives.You will work with a Lead Content Strategist, a Lead Editor, and a Pod Lead and report to the Director of Community Management.You have experience managing social media pages and managing a team with a proven track record in training, coaching, and career development.You'll be responsible for:Managing Community Management team: daily troubleshooting, staffing, following up on employee performance, attributing bonuses, and performance debriefs.Developing and maintaining Pod-specific best practices (moderating, copywriting, reporting, content creation, strategy, etc.), evaluating competitors, and keeping abreast of the latest trends in the industry.Improving workflow, implementing new processes, and taking initiative.Conducting training sessions on new processes and best practices, providing coaching when relevant, and effectively onboarding new employees.Organizing the team for maximum efficiency and adapting that organization as we scale.RequirementsA little about you :You have a degree in Marketing, Communications, Journalism, or a relevant field.You have strong knowledge of social media platforms with 2+ years of experience in a similar role (working knowledge of Facebook, IG, Snap, TikTok, YT).You have some experience in team management.You are highly organized, have excellent time management skills, and see all tasks through to completion.You are fluent in English (additional languages are a plus).You work well under pressure and in rapidly evolving environments and industries.You are comfortable with Analytics (experience with Creator Studio, Hootsuite, Excel).BenefitsOur "Work from Anywhere" philosophy:Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we've implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and / or from our offices in Paris, New York, Los Angeles and CortiNota bene: your residence must be in the country in which you are applying.Perks at Jellysmack:Clubs (cooking, art, talks, sports)Paid volunteering: 1 day dedicated to supporting a cause of your choiceWellness (fitness, yoga, meditation)Healthcare coverageThe Jellysmack difference:Jellysmack's story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort.We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.Currently home to over 150 influential Creators, including Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company's creator strategy builds upon its success in scaling its own original content channels in beauty ("Beauty Studio"), soccer ("Oh My Goal"), gaming ("Gamology"), and more.Through the power of our data, we maximize reach and revenue so our creators can stay focused on their passion-creating the best content and entertaining fans around the world. We turn that passion into a brand and that brand into an empire.Our commitment to diversity and inclusionAt Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.Ready to be part of a great human adventure?We're dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!