Lead Receptionist/Assistant Manager- Bexleyheath

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Job description

About us:Zental is a healthcare brand which is a fusion of private dentistry and affordable luxury. We are about delivering outstanding patient service that is personal, friendly and approachable.We are passionate about creating a relaxing, calm and harmonious environment where we can offer the highest quality of care where patients feel at ease to come to the dentist. We believe in making people live longer, healthier & happier lives through maintaining an optimum level of oral health and well-being.Lead dental Receptionist/Assistant practice manager role:We are looking for an lead dental receptionist / assistant practice manager who has previous experience in the customer service/hospitality sectors for our Bexleyheath, London branch.The successful candidate will enjoy an exciting and dynamic environment and will become part of an expanding and growing team.Summary of Job role:As a Lead receptionist/assistant manager, you will primarily supervise colleagues and provide high quality front of house services for patients to contribute to an overall exceptional patient experience. Reception team members are key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:Achieve positive outcomes from patient queries in a timely and efficient mannerEnsure that both the Manager and staff are kept fully aware of any relevant feedback from patients.Attend appropriate training courses, when requiredUse the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policyManaging all the invoices and deliveriesGathering of data regarding patients and treatment outcomesRegular meetings with lead dental nurse, practice manager and management teams.The role as assistant manager will entail supporting the practice manager with the general administrative tasks required for the efficient running of the practice.Essential requirements:Have the experience of managing or leading a team in a fast paced environmentMake day to day decisions In line with the practice ethosAttention to detail when multitaskingPrevious experience in a customer-focused industryCompleted high school certificate or equivalentPositive attitude and good communication skillsCompetent level of IT proficiencyWell versed with MS ExcelBackground in administrationKey Job benefits:A competitive salary with the opportunity to grow quickly with an ever expanding business.Bonuses on achieving targetsA great opportunity to work alongside our friendly professional world-class teamAnnual BLS & AED training to all staffOn-going support and the opportunity for personal and professional developmentSubstantially reduced dental treatments costs for yourselfBenefits of working with Zental:Excellent team support working with a highly skilled teamIn house/training support and opportunities for future growth.All Core/essential CPD paid for.Excellent career opportunities to move into other roles or other parts of our rapidly growing organisation.A free day off for your BirthdayAccess to Zental Perks which gets you the following rewards:Financial discounts:A huge selection of discounts from numerous top retailers and restaurants.Discounts on dental treatment for yourself as well as friends and family.Physical Wellbeing:A range of incentives to help stay healthy and active.Free online workout classes from qualified instructorsFree day and night access to online GPs, plus prescription deliveriesDiscounted gym memberships from big names like Virgin Active, Pure Gym, Gym Box and moreGreat discounts on activewearMedicalFree online GP access 24 hours/day 7 days a week with unlimited appointments on demand.Free prescription delivery 24 hours /day 7 days a weekConfidential Emotional SupportHaving a confidential conversation about any points of concern helps to ease emotional stress. We support you by giving you access to a 24/7 employee assistance programme that gives youUnlimited access to a free 24/7 confidential helplineAccess to an online health hub with a comprehensive library of resourcesFree access to a qualified therapist, accredited by the British Association for Counselling and Psychotherapy (BACP), face-to-face, over the phone or online.If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you.Job Type: Full-timeSalary: Up to £15.00 per hourINDHP

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