Loan Agency Relationship Manager

---

Job description

ESSENTIAL FUNCTIONS:

• Responsible for the successful retention of existing customer relationships including generating new business from these customers to increase market share and profitability.
• Work closely with new business development/sales to solicit new business from current relationships with market influencers or in pursuing brand new business opportunities.
• Enhance key relationships with Borrowers, Lenders and Sponsors by providing responsive and professional customer service in all aspects of closing activities and ongoing performance of fiduciary obligations.
• Write or assist with fee proposals (where required) based on standard pricing with

modifications for unique or non-routine responsibilities/parameters.

• Develop and complete a customer-calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities.
• Deliver outstanding service to existing customers with regard to account information, questions, issues, education, or other requests. Communication may be through correspondence, over the telephone, or face to face.
• Coordinate the successful resolution of issues identified by customers with specialised units and respond to customers on the outcome.
• Manage growth of fee revenues through repeat business (new deals from existing

customers), cost containment, and contribute towards automation/improvement of operational efficiencies.

• Monitor outstanding fees via the aged receivables report to better understand customer receivable status and collect those fee receivables in excess of 90 days past due.
• Develop and maintain an understanding of deal requirements for the loan agency product and related industry requirements. Stay abreast of market changes, new deal structures and legal changes that affect the performance of the Facility/Security Agent's duties and obligations.
• Accurately perform deal document review using standard bank language (as applicable) to ensure compliance with U.S. Bancorp policies and procedures and regulatory requirements. Effectively evaluate control/risk language and identify the feasibility of the Facility/Security Agent's duties when closing new deals or amending/supplementing existing deals.
• For new deals, manage the pre-closing document review process and coordinate

comments from outside legal counsel, internal legal counsel (where required), Loan Operations and Analytics teams.

• For new deals, negotiate document comments with Borrower/Lender counsel in pre-closing review.
• For existing deals, manage document review and negotiation (with external counsel where appropriate) for any ad-hoc issues such as waivers, consents or amendments.
• Prepare deal documents for signings/closings, attending in person where required.
• Actively manage the loan closing/funding activities on behalf of the Bank, including account set up and coordinating with the Loan Operations team as required.
• Perform client account reviews (post-closing and any subsequent review required). Define tickler and compliance issues and annotate documents/highlight to Loan Operations team for use in deal set-up.
• Maintain a current level of knowledge and comply with all U.S. Bancorp policies and procedures and all government regulations.
• Work in partnership with the Corporate Trust Onboarding team to ensure KYC

requirements are completed for all relevant counterparties on new and existing transactions.

• Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money

Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participate in any required corporate and business line training in these areas. Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position. Actively work with customers to understand each customer's normal account activity, as appropriate for this position.

• It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S Bancorp's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

SPECIFICATIONS:

• This is a general description that covers all levels/grades of the job. Minimum qualifications are outlined below:
• Thorough knowledge of Facility and Security agency roles, capital markets/loan documentation, closing functions, loan operations and servicing are required as well as evidence of strong customer service focus and account management to actively maintain key customer relationships.
• Excellent interpersonal, negotiation and conflict management skills (to include both written and oral communications) are a must along with the ability to identify and mitigate potential risk.
• Generally requires a Bachelor's Degree and/or 5-7 years of related experience. Legal education/experience, Corporate Trust and relationship/transaction management

This role has been identified as a Controlled Function ("CF") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards.

Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.